- Managing day to day queries from Cigna's customers whilst putting the service experience at the center of all activities.
- Adhering to the productivity and quality standards set by the management team.
- Taking full ownership of all cases and following through up to the end. When required, scheduling follow-ups to keep the customer informed of the progress of their query.
- Keeping comprehensive records of all customer interactions in the customer relationship management (CRM) tool
- Handling and processing of medical reports and other highly confidential information in line with all relevant data privacy guidelines (GDPR in particular).
- Obtaining & maintaining expert knowledge about all relevant tools, processes, and documentation, but seeking advice from supervisors and higher management when needed.
- Liaising with other departments where required for the resolution of a query (claims analysts, medical advisers, finance department etc.)
- Shift from Monday to Friday from 12:15h to 20:00h
- Previous Customer Service experience desired (ideally Contact Center, Reception or similar).
- Good knowledge of Microsoft 365 and ability to learn new software applications quickly.
- Active knowledge of English is a must (C1 level or higher).
- Proficiency in French.
- Decision-making ability: Quickly understands new situations and takes the right decisions for a fast and accurate resolution of incoming requests. Ability to navigate through ambiguity.
- Communication: Excellent Communication skills both with colleagues and external customers. The ability to emotionally connect with customer in distress is highly desirable.
- Accuracy: High attention to details and a desire to work faultlessly
- Efficiency: Ability to work quickly through customer requests maintaining high quality standards.
- Team player: Embraces and promotes a co-operative and friendly work-environment in an international and inclusive team.
- Discreet: works discreetly with confidential (medical) information.
- High resilience to work under pressure & ability to multi-task.
-
Customer Service Representative
hace 4 días
Hertz System España¿Te apasiona trabajar en un ambiente de trabajo internacional y dinámico? · ¿Te atraen la orientación al cliente y las ventas? · ¿Te motivan los retos? · Si tu respuesta es Sí, ven a formar parte del equipo · En Hertz y sus multibrand, Dollar, Thrifty y Firefly hacemos mucho más ...
-
Customer Service Representative para El ámbito
hace 1 semana
Wolters Kluwer Madrid, EspañaEn Wolters Kluwer, somos líderes en el mercado en servicios y soluciones de información. Ayudamos a profesionales de finanzas, contabilidad y empresas de todos los tamaños a aumentar su productividad, consiguiendo mejores resultados gracias a nuestros flujos de trabajo optimizado ...
-
Customer Service Representative para El ámbito
hace 4 días
Wolters Kluwer Madrid, EspañaEn Wolters Kluwer, somos líderes en el mercado en servicios y soluciones de información. Ayudamos a profesionales de finanzas, contabilidad y empresas de todos los tamaños a aumentar su productividad, consiguiendo mejores resultados gracias a nuestros flujos de trabajo optimizado ...
-
Wolters Kluwer Madrid, EspañaEn Wolters Kluwer, somos líderes en el mercado en servicios y soluciones de información. Ayudamos a profesionales de finanzas, contabilidad y empresas de todos los tamaños a aumentar su productividad, consiguiendo mejores resultados gracias a nuestros flujos de trabajo optimizado ...
-
Customer Service Representative Ii
hace 2 días
Marsh Madrid, EspañaMarsh es el líder global en consultoría de riesgos y correduría de seguros. Con más de empleados que trabajan en equipo para dar servicio a sus clientes en más de 130 países, Pertenece al **Grupo Marsh McLennan** (NSYE: MMC), un equipo global de empresas de servicios profesionale ...
-
Customer Service Representative with English
hace 3 días
The Cigna Group Madrid, España**Objetivos** · Nuestra empresa se caracteriza por ofrecer un servicio personal y excelente a sus asegurados, es por ello que buscamos un profesional de la Atención al Cliente que sea capaz de entender, escuchar, empatizar y resolver de forma proactiva y autónoma las diversas sol ...
-
Customer Service Representative
hace 1 semana
Adecco San Fernando de Henares, EspañaEn Grupo Adecco estamos buscando un/a Customer Service con excelentes habilidades de comunicación en idioma español, inglés y Mandarín para empresa de logística ubicada en Madrid. · Si te apasiona un excelente servicio al cliente y te mueves en un ambiente multicultural, te invit ...
-
Customer Service Representative
hace 1 semana
Grupo Eulen Madrid, EspañaCustomer Service Representative (Arganda del Rey) Si eres un/a apasionado/a de la atención al cliente y tienes experiencia como Customer Service Representative Entonces, esto te interesa Eulen Flexiplan selecciona para una importante empresa dedicada a soluciones de envasado y pr ...
-
Customer Service Sales Representative
hace 1 día
Job Squad España**Functieomschrijving**: · **Belangrijkste taken**: · - Beheren van inkomende oproepen en zorgen voor het behalen van het kwartaalquota · - Uitvoeren van uitgaande oproepen indien nodig · - Opstellen en opvolgen van offertes · - Gebruik maken van upselling/cross-selling technieke ...
-
Customer Service Representative
hace 1 semana
Sitel Group España**Customer Service Representative** · **Currently Hiring in the following provinces Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, New Brunswick, Newfoundland and Labrador and Prince Edward Island** · We're creating an opportunity for you to learn, lead, and grow ...
-
Customer Service Representative
hace 1 semana
Jobs for Humanity Madrid, EspañaCompany Description · Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Ha ...
-
Technical Services Representative
hace 1 semana
HOLT EXECUTIVE Madrid, EspañaMadrid, Spain · - Competitive · - Permanent · - V-32493 · Holt Executive are partnered with a prominent aviation technology pioneer, providing market-leading products to some of the biggest names in commercial aviation. They are looking for an experienced Technical Services Repre ...
-
Customer Service Representative
hace 4 días
Binance Madrid, EspañaBinance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. · Are you looking to be a part of the most influential compan ...
-
Customer Services Representative
hace 1 semana
British Council Madrid, EspañaCustomer Services Representative · **Date**:17-Mar-2023 · **Location**: Madrid, European Union, ES · **Company**:British Council · We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. · We work directly ...
-
Customer Service Representative
hace 7 horas
Stanley Black & Decker España**Make A Difference For Those Who Make The World** · **The Why** · The diverse, purpose-driven Team at Stanley Black & Decker share a unified passion for creating products, tools and solutions for those who make the world. Wherever you go in our company, you'll find uncompromised ...
-
Customer Service Representative
hace 5 días
Danfoss Madrid, EspañaRequisition ID: Job Location(s): Madrid, ESDanfoss is seeking a **Customer Service Representative (CSR)** to establish and maintain profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer. · The CSR will en ...
-
Customer Service Representative
hace 1 semana
General Mills Madrid, España: · - Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by o ...
-
Customer Service Representative
hace 1 semana
The Cigna Group Madrid, España**Our Company & Mission**: · Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance, and international insurance - directly to individuals and through employers and intermediaries. · Cigna's ...
-
Customer Service Representative
hace 1 día
The Cigna Group Madrid, España**Our Company & Mission**: · Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance, and international insurance - directly to individuals and through employers and intermediaries. · Cigna's ...
-
Customer Service Representative
hace 1 semana
Danfoss Madrid, EspañaRequisition ID: Job Location(s): Madrid, ESAre you able to see challenges and opportunities through the eyes of the customer? Are you passionate to deliver the best possible value to all stakeholders in the value chain? Do you want to be part of a dynamic and enthusiastic team? · ...
Customer Service Representative - Madrid, España - The Cigna Group
Descripción
Our Company & Mission:
Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries.
Cigna's mission is to improve the health, well-being and peace of mind of those we serve.
Cigna's Customer Service Team:
The Role & Responsibilities:
We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of the role include (but are not limited to):
What we are looking for:
Education & Work experience:
Other skills and characteristics of a successful candidate:
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.