Customer Service Representative - Madrid, España - Binance

Binance

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations.

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.

Support is via a live chat and phone, and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.

The best Customer Service Representatives are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our Customer Service Representatives can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Responsibilities:

Handle high amounts of live chat and phone calls
Identify and evaluate customers' needs to deliver satisfaction
Provide accurate, valid and comprehensive information
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers

Requirements:

1+ years experience of proven customer facing experience or experience as a customer service representative
Strong ability in using IT for professional use and can handle somewhat technical queries from customers
Exceptional written communication skill and a good listener
Ability to multitask, prioritize, and control time effectively
Knowledge of the cryptocurrency/blockchain field is a big plus
Multilingual capability is a big plus
German native and fluent in English

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Willing to work weekends and irregular hours which will include night shifts

Working at Binance

Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers midcareer
Competitive salary
Flexible working hours, Casual work attire