Isabel Iglesias

Head of Operations Office

My professional jorney, in the past five years, has been marked with outstanding archievements and contributions. In my position as Head of Delivery Management at Knowmad Mood (formerly atSistemas), I was responsible in the creation of the Delivery department, the enhancement of corporate strategy and the improvement of customer service quality. Furthermore, I optimised project and service processes, which led to an astounding 30% decrease in project deviation estimates. During my thirteen years at Goal Systems, I increased annual revenues by as Head of PMO. I created strategic alliances and managed foreign account with success. I oversaw as well the sales department's and projects methodology implementation during this time. I have a proven track record of driving growth and optimising operational efficiency.

• Certified SAFe 5 Agilist, Madrid 2021.
• Certification Scrum Máster. Scrum Manager, Madrid. 2019. 
• Executive MBA, ESIC, Madrid. 2018. 
• PMP course, project manager, Avanza Proyectos Madrid. 2015.
• ITIL® Foundations Certificate in IT Service Management, Madrid. 2014.
• Master of Science in Operational Research, University of Southampton, United Kingdom. 
• 5 years Degree in Pure Mathematics Science, specialised in Statistics and Operational Research. Santiago de Compostela University. 1997.