Trabajos
>
Madrid

    Service Analyst - Madrid, España - FNZ Group

    FNZ Group
    FNZ Group Madrid, España

    hace 2 semanas

    Default job background
    De jornada completa
    Descripción

    Description

    FNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.

    This role provides application support for FNZ business; it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ's customers.

    The role works closely with the Service managers to deliver a high-quality service to our customers.

    Organisational Design

    Production Support sits within the COO function of FNZ.

    This position is part of the Regional Production Support department and reports to the Head of EU Production Support.

    The role is located in Madrid.

    Team Responsibilities

    Application Support – ensure that the application is maintained and working efficiently and against agreed service levels

    Issue Management – analyse, investigate, and allocate for resolution and closure for all issues

    Change Management – support guidance for testing and release process for production fixes

    Project Handover – facilitate the transition between project support and production support for all change

    Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations

    Specific Role Responsibilities

    Provide the interface between the Production Support team and the Service Management team. This includes;

  • Working with the service managers on client escalations and to ensure the service is of the highest quality to those clients
  • Escalating issues to the Head of Production Support as required
  • Attend client meetings

    • Perform the issue management service for clients. This includes;

  • Managing all incidents, analysis and response to issue log items, problems and root cause analysis
  • Managing the response time for all incidents within SLAs for the client
  • Ensuring temporary and permanent fix times are within SLAs for the client
  • Organising a team of production support analysts to monitor, diagnose, perform root cause analysis of issues
  • Working with developers and testers to ensure that production fixes and business process changes are fit for purpose
  • On a rota, work on-call to support the out of hours service provided by Production Support

    • Collaborate with colleagues, operational/client-servicing staff and other users to produce long term scalable root cause solutions that adhere to procedural and regulatory compliance requirements;

    Support other Service Support analysts to ensure that the service is maintained across the client base.

    Other tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.

    Performance Assessment

    KPI reporting – issue management performance against KPIs

    Availability – uptime during core and non-core hours

    Performance – performance metrics during core and non-core hours

    Reliability – test results and performance during real failure events

    Experience required


    • Fluent Spanish and English


    • University degree qualified (2.1) or equivalent.

  • Experience within Financial Industry and Wealth management products/services is valuable.
  • Experience working with SQL or interest to develop this skill


    • • Ability to learn quickly in a dynamic fast-paced industry.


    • Enjoy working as part of a high-performance team.


    • Passionate about creating innovative solutions for customers.


    • Highly logical.


    • Highly self-motivated and directed, confident, independent, able to take initiative and with a delivery focused working style.


    • Superior analytical thinking and keen attention to detail.


    • Proven problem-solving abilities.


    • Ability to effectively prioritize and execute tasks in a high-pressure environment.


    • Excellent organisational, administration and time management skills.


    • Good team communication skills, confident in dealing with internal and external clients.


    • Highly developed written and oral communication skills.


    • Interest / familiarity with financial markets and products.

  • FNZ

    Service Analyst

    hace 3 semanas

    FNZ Madrid, España

    Role Description · FNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers ...

  • Sulzer

    Financial Analyst Services

    hace 3 semanas

    Sulzer Madrid, España

    Services_HQ-E484 · FINANCIAL ANALYST SERVICES - Full Time - Madrid, Spain · **Join our** Finance team within the Division Services as Financial Analyst and support the Division FP&A manager and regional controllers with your financial analysis. · **Your main tasks and responsibil ...

  • Indicia Worldwide

    IT Service Desk Analyst

    hace 1 semana

    Indicia Worldwide Madrid, España

    **Who are we?** · **Nice to meet you, we're Indicia Worldwide. **We are a global data and technology led marketing agency who work with some of the world's biggest brands. · We see ROI where others don't. We are the only agency that combines creative, data and technology talent w ...

  • Vestas

    Service Strategy Analyst

    hace 2 semanas

    Vestas Madrid, España

    To support the sales, operations, and cross-functional activities across the SBU sales activities across the commercial business segments. Key interfaces into Global commercial functions for Pricing, Costing, Value Engineering and strategic initiatives. Regional anchor for tools ...

  • Eurofins

    Service Desk Analyst

    hace 2 semanas

    Eurofins Madrid, España

    Company Description · **_ · Why are we here?_** · You may not know our name but we can guarantee you know our work - all we do has a positive impact on life, health and the environment. Eurofins is by your side every day, from the food you eat to the medicines you rely on. We wor ...

  • CBRE

    Loan Servicing Analyst

    hace 1 semana

    CBRE Madrid, España

    Posted- 02-Oct-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Administrative, Consulting, Legal- Location(s)- Madrid - Madrid, Comunidad de - Spain- Role Purpose: · - CBRE is seeking a Loan Analyst based in Madrid whose primary responsibility will ...

  • Kroll, LLC

    Analyst, Valuation Services

    hace 3 semanas

    Kroll, LLC Madrid, España

    In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We ...

  • Kroll

    Analyst, Valuation Services

    hace 2 semanas

    Kroll Madrid, España

    In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We ...

  • Vestas

    Service Business Analyst

    hace 3 semanas

    Vestas Madrid, España

    **Region MED > SBU MED Service > Operations Mgt. Office & Capacity Plann.** · Service Department is responsible for the smooth running of our customer's wind farms, ensuring the highest performance levels from each turbine for its entire lifespan. It works to ensure that the turb ...

  • FNZ

    Production Support Service Analyst

    hace 1 semana

    FNZ Madrid, España

    The role works closely with the Service manager to deliver a high-quality service to our customers. · Organisational Design · The position is part of the regional Production Support department and reports to the Head of EU Production Support. The role is based in Madrid, Spain. · ...

  • Penningtons Manches

    IT Service Desk Analyst

    hace 3 días

    Penningtons Manches Madrid, España

    Term: · Permanent · Working hours: · Full-time · Department: · IT · **Location**: · Birmingham / Madrid · Company background · Penningtons Manches Cooper is a leading UK and international law firm which provides high quality legal advice tailored to both businesses and individual ...

  • Sancovia Corporate Finance AG

    Analyst/associate Transaction Services

    hace 2 semanas

    Sancovia Corporate Finance AG Madrid, España

    Standort Madrid · Are you looking for a challenging position as an Analyst/Associate (M/F/d) in the area of Transaction Services? Then you've come to the right place · In this exciting role, you will work closely with senior management and actively support financial due diligence ...

  • Novasyte

    Tech/services Support Analyst

    hace 1 semana

    Novasyte Madrid, España

    Location: Lisbon, Portugal · Role: · As Tech/Services Support Analyst, your role would typically involve providing technical support and assistance to end-users, customers, or internal teams within the organization. The role will involve troubleshooting software or hardware issue ...

  • Western Union

    Technical Service Desk Analyst

    hace 2 semanas

    Western Union Madrid, España

    **Technical Service Desk Analyst - Madrid, Spain** · Do you thrive on working in an environment where the customer is your top priority? Are you a tenacious problem solver and tech savvy? Are you interested in joining a brand-new team, and a business that's on the move? If so, th ...

  • DXC Technology

    Analyst I Infrastructure Services

    hace 3 semanas

    DXC Technology España

    **Essential Job Functions**: · - Provide technical support in infrastructure services, responding to issues and assisting in tasks. · - Contribute to infrastructure projects and tasks under supervision. · - Participate in the monitoring and basic troubleshooting of infrastructure ...

  • Axiom Software Solutions Limited

    Service Now Csm Business Analyst

    hace 2 semanas

    Axiom Software Solutions Limited Madrid, España

    **Role**: Service Now CSM Business Analyst · **Location**: Madrid Spain (2-3 days weekly onsite) · **Role Type**: Contract · Description · **Main activities and accountabilities**: · **The SN Business Analyst we are looking for**: · - Gathers, analyzes and reviews internal custom ...

  • SIX

    Regulatory & Service Design Data Analyst

    hace 2 semanas

    SIX Madrid, España

    BME belongs to SIX, the third largest exchange group in Europe. We drive the transformation of the financial markets. That's why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides. · **Regulatory & Service Design Data Anal ...

  • Oracle

    Customer Service Analyst 2-support

    hace 2 semanas

    Oracle Madrid, España

    Customer Service Analyst 2-Support-22000FKS · **Applicants are required to read, write, and speak the following languages***: English · **Preferred Qualifications** · As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle ...

  • Foundever

    Quality Analyst Consultant Customer Service

    hace 3 semanas

    Foundever Madrid, España

    **Description** · Sprichst du Deutsch? Do you speak English? are you looking for a job in a city known for its culture and good climate, such as Madrid? We are looking for a **Quality Analyst Consultant.** · Training start date **ASAP**. · What do we offer you? · - **Salary** of ...

  • Santander

    Service Model y Governance Sr. Analyst

    hace 3 días

    Santander Boadilla del Monte, España

    Service Model y Governance Sr. Analyst · Country: Spain · **WHAT YOU WILL BE DOING** · **Tecnología y Operaciones / SGT&O **está buscando un/a **Sr. Analyst de Service Model y Governance **para nuestras oficinas en **Madrid.** · **POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD** · ...