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    Senior UX Research Operations, Barcelona - TravelPerk

    TravelPerk
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    Descripción

    Role

    nbsp;

    We need a 3rd UXR Ops to join the team to collaborate with researchers to support their study goals and organise the planning and execution of UX research projectsnbsp;

    As an ideal candidate you excel at driving operational efficiency coaching project management skills and fostering a cando inclusive and innovative culture for the team You have a good understanding of the UX design process and participant recruitment as a key research workflow

    As a senior Research Ops you will

    ReOps advocacy amp; strategy

  • Develop and strengthen relationships with internal teams eg product managers Legal Finance Marketing AMs Data etc and externally with the research operations community
  • Become a subject matter expert for the research team on topics like research tooling research ethics research data storage informed consent NDAs screeners etc
  • Execute together with the team lead the longterm research operations strategy on a regular basis to keep it in line with company and research team goals
  • Guide and drive execution of research operations roadmap in an agile working context by collaborating with crossproduct teams and ensuring effective project delegation amongst multiple stakeholders who do research
  • Contribute to the UX Research Operations community eg newsletters blog posts talks etc
  • nbsp;User recruitment management Own our participant recruitment strategy from end to end: develop and execute recruiting plans for multiple complex research projects and niche participants; refine and strengthen legally and ethically sound standards that allow us to find the right participantsFind ways to efficiently track and improve the effectiveness of participant recruitment strategiesAnalyse inbound Research Operations support requests from UXR and other stakeholders according to business and workload impact Prioritise them as well as define track project related KPIs metrics and derive actionable plans for continuous improvementRefine our participant messaging and increase response rates to surveys screeners research invitations and ensuring they are legally and ethically compliant Research budget management Liaise with Finance and senior management to establish and manage budget for the team focusing on optimising vendor and incentive spendOptimise research budgets for cost and effectiveness nbsp;Knowledge management Make our insights repository available to all interested and relevant parties across TravelPerk and devise a strategy to track its impactDefine and refine processes on how UX research insights are disseminated with the help of our insights repository at companylevel to increase UX visibility and synergies Support the research practice to happen efficiently and meeting quality standards Create and maintain research operations playbooks and training materials for new research operations hires researchers and other persons who do research at TravelPerkDemocratise UXR OPS: teach the product team about the key Research Operations assets to help them perform their own studies with the support and review of a UX Research Operations specialistCreate training content and promote it to stakeholders Communicate the value of Research Operations and get buyin from teams across the organisationYou mentor across teams in an open respectful flexible empathetic manner You foster a culture of mentoring opportunities for themselves and others in their growth as mentorsAdvise people who do research on research risks related to confidentiality and devise strategies to identify assess and mitigate the risk of information leakage of both participant and company data What skills are required? Official degree in Communications Project Management or other related fields or equivalent practical experience35 years of experience managing or leading crossfunctional projects or change initiatives for a startup tech company environment Having direct experience working within user research teams doing research operations is a plusExcellent communication skills and interpersonal skills; ability to successfully lead projects with teams across the organisation and naturally build rapport with stakeholdersStrong solution orientation communication approach with actionability mindsetProactive and organised projectmanagement approach to solve even the most complex and ambiguous problemsFlexibility in handling workload fluctuations and multiple requestsExperience establishing budgets and working with themExperience in setting up vendor relationships and negotiating contractsGood knowledge of legally informed consent and data management of user research participantsGood experience with research and research operations tools and procuring and managing software toolsAdvanced knowledge and experience with product analytics tools and SQL is a plusAdvanced knowledge and command of CRM tools project management software as well as other tools related to user research such as survey and scheduling toolsA role model on high bar managing research operations as a sports team engaging in difficult conversations make tough decisions and execute quickly nbsp; nbsp; nbsp; What do we offer? Competitive compensation including equity in the companyGenerous vacation days so you can rest and rechargeHealth perks such as private healthcare or gym allowance depending on your locationFlexible compensation plan to help you diversify and increase the net salaryFlexibility to work from home most of the time with core hoursUnforgettable TravelPerk events including to travel to one of our hubsMental health support tool for your wellbeingExponential growth opportunitiesnbsp;


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