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    Technical Support Specialist - Málaga, España - Ikea

    Ikea
    Ikea Málaga, España

    hace 3 semanas

    IKEA background
    De jornada completa
    Descripción

    Job Description:

    Date Posted: 24/05/

    Why You'll Love Us

    - Education/background in IT, systems, technology, or networks.
    - Previous experience in technical support.
    - Ensure IT standards are met in the store and all computer systems are operational.

    Requirements:
    - High level of proficiency in IT tools.
    - Proficient in Apple devices.
    - High proficiency in English and Spanish, both spoken and written.
    - Higher Degree in Systems Administration and Networks.
    - Understanding of end-users' needs. Service-oriented attitude and good communication skills.
    - General knowledge of technology standards, trends, and innovation.
    - General understanding of IT service management, processes, tools, procedures, and guidelines.
    - Extensive knowledge of IT policies, guidelines, principles, and information security.
    - Understanding the business impact of service requests and incidents.
    - Team player with the ability to work in dynamic environments.
    - Strong prioritization and task execution skills in fast-paced settings.
    - Ability to share digital knowledge and experiences with stakeholders.

    Join Our Team at Ikea

    - Implementing, configuring, and installing new equipment.
    - Providing hardware and software support to end-users within a defined region.
    - Offering remote support outside regular hours for critical business issues (e.g., server breakdown).
    - Making decisions and taking actions to resolve problems.
    - Prioritizing issues based on business needs and knowing when and how to escalate.
    - Conducting preventive maintenance and system monitoring to prevent business disruptions.
    - Managing IT equipment inventories.
    - Budgeting for IT equipment needs (from office reconstructions to computer room setups).
    - Handling software and hardware procurement.
    - Providing IT training to new hires.

    About Us at Ikea

    At IKEA, we are committed to improving everyday life for the majority. All IKEA co-workers enjoy a comprehensive benefits package available from day one.


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