Layla Adam

My set of skills makes me the ideal employee. I possess previous customer care experience. I am good at IT and possess excellent telephone skills. I believe that if I were to receive this position, I will be able to contribute to the organisation by consistently delivering excellent results through impact-focused work.

English online tutor- Self Employed on Engoo.com                                                       2023

Teaching English online

IT Helpdesk/Customer Service- A-Novo                                                                  2020-2022

Providing remote technical support via the internet.

Teaching end users how to operate their Nintendo console.

Providing troubleshooting steps

Soft skills, such as communication, flexibility, patience, and problem solving.

English online tutor- Self Employed on Engoo.com                                                       July 2020- August 2020

Taugh English one on one and also had free conversations with students

English Tutor- Self employed                                                                      February 2020- August 2020 

Taught personalised english one on one classes to children aged 8 to 12

Telesale Representative  CLC World Resort & Hotel                                          March 2019- December 2019

Contacting potential or existing customers to inform them about a promotional holiday using scripts
Answering questions about the promotional holiday or the company
Asking questions to understand customer requirements and close bookings

Consistently need to reach target

Futuraidiomas- English teacher   - Malaga, Spain                                            January 2019-March 2019

• Taught english classes to children aged between 3 and 5 years old

Foreign Commonwealth Office- Consular contact Centre Malaga- Spain                    October 2018- november 2018

• received calls enquiries from british national requiring consular assistance.
• Consistently gave customers the correct information on how the consulate could assist them 
• re-directed British nationals to the correct venues that could help them.

Travelodge            Team Member                                              February 2017 to October 2018

• Receptionist duty
• Welcoming customers to the hotel and checking them in
• Café team member
• Deliver great customer service 
• Clean up café area after breakfast

Dockland Sailing Centre         Receptionist and Booking administrator           October 2016- December 2016

• Reception, meet and greet customers in a pleasant and friendly manner 
• Answer client and visitor questions regarding the centre’s services, courses and activities 
• Answer all email and phone inquiries promptly 

Citizens Advice    IT, Research and Campaign Volunteer                  May 2016 to November 2016

• provide support and evidence for local campaigns as well as for projects taken up by Citizens Advice nationally

Viridian Housing   Administrator and Receptionist                        November 2015 to April 2016

• Processing invoices and expenses
• Receptionist duties
• Customer service
• Stock control 
• Writing letters and emails

EWADA           Administrative Assistant                                  September 2014 to September 2015     

•  Admin and Marketing experience
•  General office know-how and standard business software knowledge
• Monitor public affairs and social media accounts

BDRC Continental     Marketing Research- Telephone Marketer           January 2015 to February 2015

• Accurate data inputting
• Adaptability towards systems, strategies and changes 
• Keeping clients on the line and convincing them to take part in the survey

Mulberry School for Girls              A-levels                              September 2009 to July 2011                     

A-Level in: Mathematics, Religious Education, English and Government and Politics.

Mulberry School for Girls             GCSE's                                September 2004 to July 2009            

11 GCSE's A to C including Mathematics, English language and literature and an A* in French.