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    German Customer Support Specialist - Barcelona, España - Teleperformance

    Teleperformance
    Teleperformance Barcelona, España

    hace 5 días

    Teleperformance background
    De jornada completa
    Descripción

    Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals whose focus is on engaging and obtaining high potential advertisers, and subsequently persuading them to incorporate a range of marketing products into their current Marketing strategies.

    Your responsibilities:

  • Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with the service's quality guidelines for new reviews and recertifications.
  • Reactive Support: Provide reactive phone and/or email support for live advertisers.
  • Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines.
  • Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
  • Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
  • Properly prepare and set expectations with businesses about the onboarding and go-live process.
  • Develop a deep understanding of the onboarding requirements/processes for our product across different regions.
  • Work closely with businesses to collect and submit information required to complete our onboarding process.
  • Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process.
  • Support ad-hoc operations work as needed.
  • Work in a fast-changing, fast-paced workplace.

    • Requirements

  • Native Level of German.
  • Ability to speak and write English fluently.
  • Experience in a fast-paced, scaled operations environments.
  • Experience working in a call center environment.
  • Experience working in a customer-facing role.
  • Extremely high attention to detail and strong organizational skills.
  • Structured communicator, both written and spoken.
  • Ability to produce high-quality work under strict deadlines.
  • Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.
  • Ability to work independently and complete day-to-day tasks with minimal supervision.

    • Nice to have:

  • Bachelor's degree in Business.
  • 2+ years of experience in similar fields: working with legal teams, trust & safety, vetting or similar.
  • Experience working with local legislation or government entities.
  • Familiarity with home services, such as plumbing, locksmiths, electrical etc.

    • Benefits

  • Full-time position (39 hours/week)
  • Salary: 22.200€ gross/year + up to 1.000€ gross/year in bonus.
  • This is a Hybrid working model in Barcelona.
  • Permanent Contract.
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
  • Intense specific sales training.
  • A permanent presence of coaches who will facilitate your personal and professional development.
  • Established career path to grow within the project.
  • Continuous training and certifications.
  • Bi-weekly, monthly or quarterly contests.
  • Employment with the world's largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements and personal development.
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
  • Office location surrounded by the sea (, Barcelona, Spain).
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