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    Specialist Technical Support - Madrid, España - Abbott

    Abbott
    Abbott Madrid, España

    hace 1 semana

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    Descripción

    About Abbott

    Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

    Working at Abbott

    At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To

  • Career development with an international company where you can grow the career you dream of.
  • A company named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

    • Position: Specialist Technical Support - Canarias

    Role Purpose

    Hands-on resource to deliver installation, configuration, integration, training and
    troubleshooting services for AlinIQ products.

    Job Specifications
    Qualifications
    − Bachelor's or Master's degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines.
    − 2~4 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.

    Special Skills & Knowledge
    − Sound understanding of diagnostics laboratory workflows and related technologies.
    − Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories.
    − Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable.
    − Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently.
    − Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet Key Competencies.
    − Strong verbal and written communication skills with excellent customer facing capabilities.
    − Attention to detail and a concern for quality.
    − Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way.

    Key Accountabilities Strategic
    − Become a trusted advisor to customers.
    − Identify customer needs, propose solutions, and resolve problems.
    − Provide feature/ product enhancement input based on customer feedback.
    − Maintain and assume accountability for a culture of high customer service
    Operational.
    − Execute project work plans with a focus on timely completion & risk mitigation.
    − Track and report on assigned project aspects on a regular basis.
    − Configure and integrate products to customer specifications; deliver training.
    − Provide customer support assistance, as needed.
    − Revise and keep up to date, all project documents and systems of record.
    − Participate in team and customer meetings effectively.

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