- Bachelor's degree in computer science, information technology, or a related field.
- Proven experience (5+ years) in technical support, preferably in VR or gaming industry.
- Strong leadership skills with experience managing technical teams.
- In-depth knowledge of Unity and VR technologies.
- Solid understanding of IT infrastructure and systems administration.
- Excellent communication skills with the ability to engage with clients and internal stakeholders.
- Lead and mentor a support team responsible for resolving software, hardware and staff misprocesses issues at client venues.
- Prioritize and manage support requests, ensuring timely and effective resolution.
- Create and update user manuals for the local teams managing the experiences.
- Collaborate with the development and QA teams to escalate and address complex technical issues.
- Document issues and provide reporting to the project managers and product and content teams..
- Development of best practices.
- Act as a point of contact for high-level technical escalations and engage with clients to ensure their satisfaction and resolution of issues.
- Collaborate with the product and studio teams to gather client feedback for continuous software and content improvement.
- Oversee the office sysadmin team responsible for maintaining internal IT infrastructure, including servers, networks, and workstations.
- Implement and enforce security measures to protect company data and ensure compliance with industry standards.
- Develop and implement processes for proactive monitoring and maintenance of VR installations and internal systems.
- Identify opportunities for system optimization and implement improvements to enhance overall performance.
- Conduct regular performance evaluations and provide guidance for professional development to both the support and sysadmin teams.
- Drive initiatives for continuous improvement in both support and sysadmin functions, identifying areas for process enhancement and efficiency.
-
Admin/ Office Manager
hace 4 días
NOIZE DESIGN STUDIO S.L. Barcelona, EspañaCompany Overview: · Noize Design Studio is a renowned global fashion design and têxtile manufacturing supplier company Our customers are the biggest brands in the fashion industry. Our commitment to sustainable production and denim crafted quality has made us a leader in the indu ...
-
admin & Fin expense & Travel Manager
hace 1 semana
Mantu Barcelona, España**Who are we?**: · **Mantu** is an international company providing guidance and services to businesses and entrepreneurs. We ourselves are entrepreneurs: we started out from scratch and built a successful business based on our values and our "Tomorrow is human" vision. We constan ...
-
admin/ office manager
hace 1 semana
NOIZE DESIGN STUDIO S.L. Barcelona, España A tiempo parcialCompany Overview: · Noize Design Studio is a renowned global fashion design and textile manufacturing supplier company Our customers are the biggest brands in the fashion industry. Our commitment to sustainable production and denim crafted quality has made us a leader in the indu ...
-
Support & Sys Admin Manager
hace 1 día
Univrse Barcelona, España· Univrse is a Barcelona-based VR studio developing Univrse Framework, a solution that revolutionizes location-based VR experiences ( ). · Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences. · We lov ...
-
Plaça de Project Manager Tecnologies Digitals
hace 1 semana
Fundació i2CAT, Internet i Innovació Digital a Catalunya Barcelona, EspañaFundació i2CAT, Internet i Innovació Digital a Catalunya. 1 plaça de Project Manager Tecnologies Digitals - Pirineu i Aran. Concurs o valoració de mèrits. Laboral Data orientativa; si teniu algun dubte, consulteu l'ens convocant. Termini obert. A - Grau universitari. Experiència ...
-
Candee Barcelona, España**Domestic Data Streamers **nació en Septiembre de 2013 cuándo un grupo de amigos empezó a trabajar de forma conjunta para explorar la relación entre las personas y la información. Su premisa: _El mundo no se puede entender sin números, pero no se puede entender únicamente con nú ...
-
Admin. & RH (H/F)
hace 1 semana
Bruce Barcelona, España**Bruce, la plateforme de recrutement 100% digitale et mobile**, accompagne les entreprises dans leur recrutement et les talents dans leur recherche d'emploi. Notre mission ? Rendre le marché de l'emploi plus juste et plus efficace en combinant le meilleur de l'intelligence techn ...
-
Assistant Manager Dockers Diagonal Mar
hace 5 días
Levi Strauss & Co. Barcelona, EspañaAs an Assistant Store Manager at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be representing the brand image and values, whilst working alongside the Store Manager to effectively manage the stores oper ...
-
Assistant Manager Dockers Fo La Roca Village 40hrs
hace 1 semana
LEVI'S Barcelona, España**Descripción de la compañía**: · **Descripción del puesto**: · **JOB DESCRIPTION** · As an Assistant Store Manager at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be representing the brand image and va ...
-
Assistant Manager Dockers Fo La Roca Village 40hrs
hace 1 semana
Levi Strauss & Co. Barcelona, EspañaAs an Assistant Store Manager at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be representing the brand image and values, whilst working alongside the Store Manager to effectively manage the stores oper ...
-
Store Manager Eci Cornella
hace 1 semana
Levi Strauss & Co. Barcelona, EspañaAs a Store Manager at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be representing the brand image and values from the front and have full responsibility of effectively managing the store operations and ...
-
Store Manager
hace 1 semana
Levi Strauss & Co. Barcelona, EspañaAs a Store Manager at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be representing the brand image and values from the front and have full responsibility of effectively managing the store operations and ...
-
Junior Admin Payroll
hace 1 semana
PayFit Barcelona, España**Conócenos** · ¿Quieres ayudarnos a revolucionar el futuro del trabajo? Si esto te suena a un viaje en el que quieres embarcarte, puede que tengamos el puesto adecuado para ti · PayFit es una solución intuitiva de gestión de nóminas y empleados basada en la nube y diseñada espec ...
-
Junior Accountant/admin
hace 1 semana
Alpega Group Barcelona, EspañaThe Alpega Group is looking for a Junior Accountant / Admin. This role will be part of the Finance & Payroll team. This role is based San Cugat, Barcelona. · **WHO ARE WE** · The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage tran ...
-
HR Admin
hace 17 horas
Computacenter Barcelona, EspañaLocation: · **Barcelona **| Job-ID: | Contract type: Standard · **We are looking for a HR Admin colleague to join our HR Department in Barcelona** · The standard scope of this role includes: · We are looking for someone who will support the team on different admin tasks to ensure ...
-
2695br
hace 4 días
Hexagon Geosystems Barcelona, España**ABOUT US** · Leica Geosystems, part of Hexagon, is a global company supporting measurement professionals worldwide. Based in Switzerland and with 200 years' experience it offers products for surveying and geographical measurement and is the global market leader for geodetic ins ...
-
Project Assistant with German
hace 4 días
Adecco Barcelona, EspañaDo you speak German? Do you have a sales personality? · - Our client is a US market research company looking for a project assistant for its German team. Perform administrative tasks according to the instructions of the project managers and ensure smooth communication between all ...
-
Accounting Administrative
hace 1 semana
Tokio Marine HCC Barcelona, EspañaTokio Marine HCC (TMHCC) is a leading specialty insurance group with offices in the United States, the United Kingdom, Spain, Germany, and many other locations. With the strength and stability that comes from being a member of the Tokio Marine group, and more than forty years of ...
-
Finance & Administration Intern
hace 6 días
Hosco Barcelona, EspañaHosco is looking for a Finance/Admin Intern based in Barcelona, Spain · A unique chance to join one of the most exciting startups in Europe disrupting the recruiting space in one of the fastest growing industries. · **About Hosco - making hospitality an exciting journey** · Hosco ...
-
Payroll Manager
hace 5 días
Glovo Barcelona, EspañaIf you're here, it's because you're looking for an **exciting ride**. · A ride that will fuel up your ambitions to take on a **new challenge and stretch yourself beyond your comfort zone.** · We'll deliver a **non-vanilla culture built on talent, where we work to amplify the impa ...
Support & Sys Admin Manager - Barcelona, España - Univrse
Descripción
Univrse is a Barcelona-based VR studio developing Univrse Framework, a solution that revolutionizes location-based VR experiences ).
Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences. We love to open new paths to find unconventional solutions in the field of XR technologies.
What are we looking for?
As the Senior Support Manager and Office SysAdmin Lead, you will play a pivotal role in ensuring the seamless operation of location-based LBVR (Location Based Virtual Reality) installations operating our Unity-based software, Univrse Experience Manager. This dual-role position requires a seasoned professional with extensive experience in technical support, team leadership, and systems administration. You will be responsible for leading a support team dedicated to resolving remotely technical issues at client venues and overseeing the office sysadmin team to maintain internal IT infrastructure.
Requirements
Minimal Qualifications for the Role:
What will you do?
Technical Support Leadership:
Client Relationship Management:
Office Sysadmin Leadership:
Systems Maintenance and Optimization:
Team Development and Training:
Continuous Improvement:
Language requirements
Must have an excellent level of Spanish
An at least intermediate level of English
Benefits
What do we offer?
A young, international, and dynamic work environment that is constantly growing.
The chance to work on cutting-edge experiences.
Work with talented people who are industry pioneers.
Opportunities to experiment with innovative technologies.
A competitive salary based on knowledge and experience.
Breakfast, fruit & snacks.
Beach volleyball on Tuesdays (during the summer).
Creative retreat with the whole team.
Frequent cultural and leisure activities.