- Directing the Sales Operations Post-Sales team that includes Project Managers and the Clinical Informatics group that provides the Automation and IT Applications Service.
- Coordinating Big Automation Installations from their award to the signing of the Project delivery.
- Managing the PMO process and its Share Point with all the relevant information of the Department.
- Working together with Sales Admin, the local Sales team and the Customer Care Department (Service and Application).
- Support Beckman Coulter customers, field sales and service employees with clinical application troubleshooting, installation and integration of DxA solution into customer workflow and in-service training.
- Interact with all levels of Application Specialists Support, Service team, Sales Representatives, Product Managers, Product Specialists and all levels of employees and management within customer accounts. The nature of these interactions includes answering questions, solving advanced problems, conducting instrument demonstrations and installations, and educating on clinical applications and product information.
- Self-motivation, proactivity, accountability, strong organizational skills and customer orientation, strong technical skills on the products lines supported, and excellent communication skills and ability to manage conflicts
- Strong knowledge of IT & WorkFlow solutions.
- Open for travelling (up to 60%) and work on a flexible schedule.
- 3-5 years of technical services/support experience.
- Be fluent in English speaking and writing.
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DxA Applications L3 Support Specialist - Barcelona, España - Danaher
Descripción
Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The DxA Applications L3 Support Specialist for Beckman Coulter Diagnostics is a field-based position responsible for customer retention, company, and product acceptance.
The primary function is to conduct DxA installations, solve customer's clinical application problems, provide training for our customers, and provide technical applications support to Sales Representatives related with DxA Automation and IT system.
It also includes performing DxA Automation System demonstrations and support sales team on site visits to existing customers. You will be a part of the Post Sales Team and report to the PMO & IT Manager responsible for:
In this role, you will have the opportunity to:
The essential requirements of the job include:
It would be a plus if you also possess previous experience in:
#LI-remote
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Usuarios de profesión DxA Applications L3 Support Specialist en Barcelona
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Julia Rosell
Business Development Manager
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senthil varadarajan
IT manager
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Anaïs Alcega
HR Generalist