Anaïs Alcega

Multilingual HR professional (French, Spanish, Catalan, English) with experience mostly in recruitment and learning administration, with an educational background in Psychology and HR, and currently looking for a role that includes other responsibilities within the HR/People department (HR Generalist, HR Operations, etc.).

During my experiences in recruitment (all in-house) I have worked with sales and customer service profiles, both local and multinational, and both within Spain and internationally (UK and Slovakia). I have worked mostly with volume recruitment, and have been in charge of different stages of the interview process, from CV screening to interviewing and pre-onboarding. 
In both my recruitment and learning administration experiences I have become used to working with KPIs and SLAs, been the point of contact for people from all corporate levels, and delivered a high quality service. As a learning administrator, I carried out a wide variety of tasks related to course administration and logistics that required high attention to detail.
As a People Specialist (my last work experience), I was mainly handling recruitment tasks but sometimes also carried out other HR-related tasks. 

Achievements:

• Completed a high volume of learning administration and logistics tasks with at least a 98% of accuracy and timeliness
• Improved the quality of the new hires within the first four months by implementing a new interview structure (75% passed the training period)
• Delivered recruitment targets by 90% on average, and sometimes even exceeded them
  
  All of that with little or no previous experience. 

Skills and knowledge:

• Both people and business oriented. Your business cannot succeed if you don't take care of your people
• Tenacious, resilient, determined, and focused on quality rather than quantity
• Organized, with attention to detail and the ability to handle confidential information
• Able to work independently and in a team
• Good communication and relational skills
• Analytical, curious, adaptable, and reliable
• Knowledge of different HR processes, as well as the Spanish labor law, including occupational risk prevention
• Experience with a variety of learning, HR and recruitment tools (LMS, ticketing systems, Workable, Join, Meta4, job portals, Linkedin Recruiter, Success Factors, Bizneo, ...)
• Additional training about Work and Organizational Psychology, Employer Branding, People Analytics, well-being at work, etc.

Values:

• Integrity
• Empathy
• Excellence
• Honesty
• Open-mindedness
• Trust
• Gratitude

Looking forward to adding value to you as an employer or an employee, and to learn from you!

Junior People Specialist 

Costa Cruises Customer Hub, Barcelona

5 July 2022 - 30 November 2022

The responsibilities associated with this role were:

• Assist in talent acquisition and recruitment processes 
• Conduct employee onboarding and help organize training & development initiatives
• Provide support to employees in various People-related topics such as leaves and compensation and resolve any issues that may arise
• Promote people programs to create an efficient and conflict-free workplace
• Initiate, create and assist in employee engagement activities
• Maintain employee files and records in electronic and paper form
• Provide an effective and dedicated HR advisory service to employees about absence and health issues, conduct and capability, grievance matters, organizational change, and all other employee-relations matters
• Be the primary backup for payroll processing, including bi-weekly and semi-monthly updates to employee files, bonus/incentive pay, tracking vacation/sick pay, importing expense reimbursements, inputting exceptions, hourly employee validations, and benefit changes
• Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational chart, and contributes to the development of policies
• Ensure compliance with labor regulations

However, due to my short time in this role, I mostly handled recruitment tasks and sometimes provided support and advice on HR-related topics to employees and managers.

In only four months I implemented a new interview structure that led to the improvement of the quality of the new hires: 75% of them successfully passed the training period (80% if we count those interviewed directly by managers). I didn't have any previous experience conducting interviews.

Reason of termination: the role was eliminated due to sudden changes in the business needs.

Recruitment Specialist 

CPM International, Barcelona

August 2019 - May 2022

At CPM International I was in charge of sourcing, attracting and engaging talent to join our team in Spain, the UK and Slovakia (on-site or remotely). I worked for their biggest client, Dyson, recruiting specifically for the French, Nordics and Polish markets.
I handled the recruitment of mainly customer service positions and, occasionally, non-agent roles (Office Administrators, Real Time Efficiency Monitors, or Planning Specialists).

My main tasks were: 

• Source candidates through a variety of tools (website, ATS, job boards, social media, etc.)
• Be a point of contact for recruitment agencies when needed
• Screen applications and conduct phone screens
• Schedule face-to-face or virtual interviews with the team leaders or trainers
• Create pre-hires in the HR system in order to prepare the contracts
• Keep ATS and files updated.

I have been able to achieve the recruitment targets by 90% on average, and sometimes exceeded them.

Reason of termination: the role was eliminated due to a downsizing of the team, caused by the opening of a new hub in Slovakia.

Learning Administrator

Conduent, Barberà del Vallès

July 2008 - April 2018

At Conduent** I was providing administrative and logistical support to the trainings of four different clients: Crédit Suisse, General Motors, Atos and Eli Lilly. Learning Administration tasks varied from one client to another, but in general I was responsible for:

• Creating/modifying/cancelling courses on the Learning Management System (LMS)
• Ordering catering
• Booking rooms
• Sending training invitations, pre-work/post-work documentation, and post-training surveys
• Updating employees’ learning history
• Solve queries from learners, instructors, and program managers 
  
  I have been able to perform all of these duties with a minimum of 98% of accuracy and timeliness, thanks to which I have been offered the responsibility of carrying out QA tasks, verifying the level of quality of my colleagues’ work and giving feedback to both them and their line managers.
  Another of my responsibilities was to train other team members in new or already existing processes, either in person or via Webex (we worked with teams distributed in multiple geographies).
  
  ** Affiliated Computer Services (ACS) was a company that provided IT services as well as BPO solutions to businesses, government agencies, and non-profit organizations. In September 2009, Xerox Corporation announced plans to acquire ACS, and the deal closed in February 2010. 
  In December 2016, Xerox Corporation separated its business process service operations, essentially those operations acquired with the purchase of ACS, into a new publicly traded company, Conduent. Finally, in 2018 Conduent announced the closure of several of its centers of operation including the office in Barberà del Vallès, due to budget costs, and would relocate its activities to other countries such as Romania or Poland.

Postgraduate diploma in Recruitment, Training, and Occupational Risk Prevention

Escuela de Negocios Europea de Barcelona (ENEB)

(also includes Employment Advice and HR Management)

Bachelor of Psychology

Ramon Llull University. September