- Managing the day to day activities of the practice, including establishing priorities and work assignments
- Tracking compliance to policies and procedures and resolving / escalating any compliance issues
- Facilitating Configuration Management audits
- Facilitating communication and engaging business and IT management to encourage configuration management efforts and value proposition
- Engaging with strategic projects to ensure Configuration Management can deliver required CMS functionality within project timeframes
- Reviewing and approving all changes to the CMS infrastructure where applicable
- Regularly review discovery output to ensure data accuracy and completeness in the CMDB
- Mentoring the organization on Configuration Management services, concepts, policies and procedures
- Providing and approving all requirements, use cases, user stories, etc. in support of new or improving functionality of the CMS
- Configure and generate reports for different stakeholders, providing key insights into the status and health of the CMDB
- Apply knowledge of ServiceNow's Common Service Data Model (CSDM) to optimize the organization and management of data in the CMDB.
- Excellent written and verbal communication, including technical writing skills
- Methodical approach with high attention to detail
- Strong analytical ability, and capable of investigating and troubleshooting issues independently
- 5 years experience as a Configuration Manager within the IT Service Management space, with strong knowledge of the ServiceNow platform
- ITIL certified, or equivalent experience
- Experience and strong knowledge of IT Service Management practices including Configuration, Change, Incident, and Problem
- Experience with ServiceNow Discovery and Service Maps
- This is a client facing role requiring direct interaction with client representatives (sponsors, stakeholders, managers and executives and process owners) as well internal delivery teams.
- Working hours will match client business hours, with consideration for flexible working once relationships and project process have been embedded.
-
Configuration Manager
hace 1 hora
Capgemini Engineering Madrid, España**Tenemos un nuevo reto para ti · Buscamos un perfil como el tuyo para que se incorporé en uno de nuestos departamentos de Ingeniería y se encargue de aplicar los procesos de gestión de la configuración y documentación de los sistemas de comunicaciones ferroviarias en diferentes ...
-
Configuration Manager
hace 1 hora
Sogeclair Aerospace SAS Getafe, España**Description de l'offre**: · **Contract type** : Permanent · **Job description** · Sogeclair Aerospace is a major player in the aerospace industry. We support the largest custumers ( Airbus Group, Thales, Bombardier, Dassault) in the development and industrialization of their pr ...
-
Configuration Management Engineer
hace 4 días
Airbus Getafe, España**RESPONSIBILITIES** · The jobholder will be responsible for: · - Conduct and coordinate Configuration Management (CM) activities and be accountable for CM processes deliverables (change, product structure update, etc...) within his/her area of responsibility (program/project lev ...
-
Configuration Conformity Management and
hace 6 días
Airbus Getafe, EspañaEnsure documentation custody and store digital and/or paper according as procedures related to the areas RHW, FAL, Retro, prototypes and MRO having the control of the whole process of custody and storing · - Ensuring the follow-up, the tracking and the reporting of any deviations ...
-
Configuration Conformity Management
hace 6 días
Airbus Getafe, España**An opportunity for a CONFIGURATION CONFORMITY MANAGEMENT & DOCUMENTATION (CCMD) **has arisen within Airbus Defence and Space **, **Getafe (Madrid ). · MISSION · The mission of the jobholder will be: · - Follow-up, tracking and reporting of any deviations, discrepancies or Confo ...
-
Configuration Management Functional Architect for
hace 22 horas
Airbus Getafe, España**Description of the job** · Configuration Management (CM) is one of the major Airbus pillars to support all industrial activities along Aircraft lifecycle, from product development, its production and its continuous evolution with airworthiness authorities and the customers. It ...
-
ServiceNow Configuration Manager
hace 5 días
Sapphire Madrid, España De jornada completaJob Summary · :As a Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Managem ...
-
Configuration Manager
hace 6 días
Sogeclair Getafe, EspañaSogeclair Aerospace is a major player in the aerospace industry. We support the largest custumers ( Airbus Group, Thales, Bombardier, Dassault) in the development and industrialization of their products.Our highly qualified employees are the key to our success with expertise and ...
-
Configuration Manager
hace 1 día
SOGECLAIR Getafe, Comunidad de Madrid, EspañaSogeclair Aerospace is a major player in the aerospace industry. We support the largest custumers ( Airbus Group, Thales, Bombardier, Dassault) in the development and industrialization of their products. · Our highly qualified employees are the key to our success with expertise ...
-
Configuration Manager
hace 4 días
SOGECLAIR Getafe, España De jornada completaSogeclair Aerospace is a major player in the aerospace industry. We support the largest custumers ( Airbus Group, Thales, Bombardier, Dassault) in the development and industrialization of their products. · Our highly qualified employees are the key to our success with expertise a ...
-
Configuration Manager
hace 3 días
SOGECLAIR Getafe, España PermanentDescription de l'offre · Contract type : Permanent · Job description · Sogeclair Aerospace is a major player in the aerospace industry. We support the largest custumers ( Airbus Group, Thales, Bombardier, Dassault) in the development and industrialization of their products. · O ...
-
Configuration Manager
hace 5 días
Santander Boadilla del Monte, España De jornada completaConfiguration Manager - Santander Digital ServicesCountry: Spain SANTANDER DIGITAL SERVICES is looking for a Configuration Manager based in one of our Hubs in Boadilla del Monte, Cantabria y Málaga. · WHY YOU SHOULD CONSIDER THIS OPPORTUNITY · At Santander () we are key playe ...
-
Configuration Manager
hace 1 semana
SDi Digital Group Boadilla del Monte, Comunidad de Madrid, EspañaConfiguration Manager - Santander Digital ServicesCountry : Spain · SANTANDER DIGITAL SERVICES is looking for a Configuration Manager based in one of our Hubs in Boadilla del Monte, Cantabria y Málaga. · WHY YOU SHOULD CONSIDER THIS OPPORTUNITY · At Santander () we are key pla ...
-
Consultor Iot Maximo
hace 2 días
Grupo Digital Madrid, España**Descripción**: · Buscamos para MADRID para importante compañia del IBEX 35 · 2 vacantes · **Requisitos**: · El consultor debe tener · - fluidez en **español e inglés**: · - Experiência en el uso (instalación, configuración y desarrollo) de los módulos de** IBM Maximo: Mobile, S ...
-
Consultor Iot Maximo
hace 2 días
Grupo Digital Madrid, España**Description**: · Buscamos para MADRID para importante compañia del IBEX 35 · 2 vacantes · **Requisitos**: · El consultor debe tener · - fluidez en español e inglés · - Experiência en el uso (instalación, configuración y desarrollo) de los módulos de IBM Maximo: Mobile, Service ...
-
Consultor/a Senior SAP Isu
hace 22 horas
Ibermática Madrid, EspañaComo parte de Ayesa, conformamos uno de los principales conglomerados de servicios de · - **Ingeniería** y · - **Tecnologías de la Información** (TIC) del mercado. Somos más de personas en más de 20 países de Europa, América, África y Asia y contamos con el reconocimiento de Forb ...
-
Arquitecto/a Cloud, Presencial
hace 1 semana
NPR Spain Madrid, EspañaArquitecto/a Cloud en presencial. · En NPR queremos conseguir ser pioneros en la implantación de las tecnologías de vanguardia y por ello seguimos en pleno proceso de expansión. ¿Quieres crecer trabajando con los mejores profesionales y en las empresas más importantes del mercado ...
-
Administrador Windows
hace 4 días
Sopra Steria Madrid, EspañaEn Sopra Steria trabajamos para hacer posible la transformación digital de nuestros clientes y para conseguirlo necesitamos seguir creciendo y sumando gracias a personas como tú. · Nuestros empleados coinciden en el gran equipo y ambiente que formamos en Sopra Steria. · Somos más ...
-
Administrador/a Windows
hace 1 semana
Sopra Steria Madrid, España**Funciones** · En Sopra Steria trabajamos para hacer posible la transformación digital de nuestros clientes y para conseguirlo necesitamos seguir creciendo y sumando gracias a personas como tú. · Nuestros empleados coinciden en el gran equipo y ambiente que formamos en Sopra Ste ...
-
Consultor/a Funcional Plm de Solución 3Dexperience
hace 1 semana
Capgemini Engineering Madrid, España**¿Quiénes somos? · **Somos Capgemini Engineering, una marca que forma parte del Grupo Capgemini. · **Líderes en servicios de ingeniería e I+D, con más de personas dedicadas a la Ingeniería y la Ciencia en todo el mundo. Ayudamos a nuestros clientes a acelerar su camino hacia la ...
ServiceNow Configuration Manager - Madrid, España - Sapphire Systems Ltd
Descripción
About Sapphire Systems:
Sapphire is the largest digital operating transformation provider to the mid-market and mid-enterprise clients. Our mission is to turn operating friction into digital business momentum. Through the passion and expertise of our people, we unlock the cloud-delivered operating platforms, digital user experiences, data analytics, and intelligent automation that transforms our client's operational performance. We are globally significant partners for SAP, ServiceNow, Automation Anywhere, Infor, Hexagon and AWS, and we have transformed the digital operating capacity, capability, intelligence and resilience of over 1,250 clients in the UK and US through our portfolio of consulting, design, delivery, lifecycle service, and cloud services.
Job Summary:
As a Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management. You would be required to run workshops, engage with stakeholders, and manage day to day activities. You preferably hold ServiceNow, ITIL and/or ITSM certifications.
This is an excellent opportunity to join an innovative, fast-growing company and be involved in what may be the most interesting, challenging and complex ServiceNow implementations to take place across Europe.
Duties/Responsibilities:
Required Skills/Abilities:
Education, Training and Experience:
Travel required: (If applicable)