Mustafa Yildirim

I strongly consider myself a motivated person who is always interested in facing challenges. A goal-oriented professional with over ten years of experience in restaurant operations, guest services, and customer service. Demonstrated expertise in analyzing existing operations and implementing effective systems, strategies, and processes to improve organizational performance and increase standards. Highly skilled in connecting with people to understand their needs and provide customer excellence. Experienced in meeting deadlines and working under pressure with a high level of awareness and adaptability.

Line Cook Chef

UMAMIDO Honest Ramen, Bruxelles, Belgium | Sep 2021 – Dec 2021

• Worked in a Japanese Cuisine and quickly learned all new recipes and food preparation techniques, often training others and ensuring utmost quality of work
• Managed and checked food quality, prioritizing ingredients and reducing food waste
• Followed recipes, piece controls and presentation specifications as set by the restaurant management
• Maintained a peaceful environment for customers, attending to requests and seeing to their comfort and pleasant experiences from the restaurant staff
• Had direct relationship with all customers to produce personalized food and customer service
• Complied with all health, sanitation and safety guidelines as well as uniform and appearance standards
• Trained kitchen staff in safe operating procedures of equipment, utensils, and machinery
• Delivered exceptional customer service by preparing seasonally driven, delicious food items consistently by adhering to all recipe standards

Line Cook Chef

Ayza Wine & Chocolate Bar, New York, NY | May 2017 – Nov 2020

• Prepared meals in an assisted living setting, including main special and short order cook when requested
• Made sure all food items were readily available on-line and stock room before the start of service
• Ensure freshness of food and ingredients by checking quality, keeping track of old and new items and rotating stock
• Provided outstanding customer service experience by communicating with co-workers in order to ensure quality service in a timely fashion
• Inspected and cleaned food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
• Completed all assigned prep work and set up cooking stations according to the standard operating procedures

Line Cook (Intern)

DoubleTree by Hilton Hotel, Billings/Montana, USA | Nov 2015 – Nov 2016

• Participated with other staff and restaurant patrons to ensure quality satisfying visit and return customers
• Assisted with clearing tables and keeping a clean environment in the dining room for customers
• Involved in preparation, cooking, and service of food as directed by the chef in charge, whilst complying to the food safety act, portion control and presentation standards
• Followed all safety and health standards according to restaurant policy and procedures
• Monitored and recorded temperatures of fridges and freezers, hot cabinets, serveries as directed by the chef in charge

Lobby Manager

Palazzo Donizetti Hotel, Istanbul, Turkey | Mar 2015 – Oct 2015

• Collaborated with staff in development of various initiatives designed to assist in meeting customer service goals
• Produced excellent customer service scores and well trained staff by focusing on management from the lobby
• Consistently achieved budgeted financial goals while maintaining consistent service standards
• Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner
• Ensured all employees were properly trained, knowledgeable and provided excellent guest service

F&B Server

White Monarch Hotel Istanbul, Turkey - Hotel Deals, Reviews and Photos | Mar 2013 – Jul 2014

• Responsible for serving food and beverages to patrons with a friendly upbeat attitude
• Assisted hosts in maintaining an inviting entrance area while warmly greeting guests and escorting them to their seats
• Developed positive hotel image by providing fast and courteous service to guests
• Provided excellent customer service by resolving customer complaints and issues and ensured that all of the customers were well taken care of
• Participated as an excellent team member to accomplish goals and objectives established by the company
• Served great quality food to guests and made sure their dining experience was phenomenal
• Worked in coordination with other departments to ensure kitchen ran smoothly behind the scenes

Front Office & Server

Preluna Hotel & Spa, Sliema, Malta | Feb 2011 – Sep 2011

• Provided excellent customer service by answering and directing all incoming calls in a professional and courteous manner
• Scheduled appointments, greeted customers and responded to emails in a prompt and courteous manner
• Accurately recorded orders and partnered with team to serve food and beverages that exceeded guests' expectations

Anatolia Eskisehir, Turkey

Sep 2011 – Sep 2015

Bachelor's Degree in International Relations

Coursework: Food and Beverage Management, Room Service, Culinary, and Cook

Giresun University, Giresun, Turkey | Aug 2009 – Sep 2012

Associate Degree in Hospitality Management