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    Customer Service Officer - Madrid, España - Alstom

    Alstom
    Alstom Madrid, España

    hace 2 semanas

    Alstom background
    Descripción

    At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

    Could you be the full-time Customer Service Officer in Pinto, Madrid we're looking for?

    Your future role

    Take on a new challenge and apply your customer service experience in a new cutting-edge field. You'll work alongside young and proactive teammates.

    You'll will have an end-to-end relationship with Customer(s) for Parts, back-office, from offers, follow up proyects and sales order registration, delivery follow up, until payment, including master data management, and KPI preparation. Day-to-day, you'll work closely with teams across the business (parts team, project engineering, sourcing, etc.), register offers and services in ERP and much more.

    You'll specifically take care of visit to customers but also register spreadsheets of offers and services in ERP.

    We'll look to you for:

  • PR and NPR request
  • Register bills and services in ERP.
  • Parts order management
  • Control of financial gaps bids and customer orders
  • New customers ID creation.
  • Data master management
  • Billing request, and follow up in ERP
  • Customer service.
  • Customer P.O. confirmation.
  • Customer quotations.
  • Supplier orders follow up with procurement.
  • Control of financial gaps bids and customer orders
  • Preparation of documents for bids.
  • Bonds request and follow up.
  • Overdues follow up
  • Purchase request to procurement department
  • Support to sales, production, Project manager, logistics, technical teams

    • All about you

    We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

  • University degree or similar in experience
  • Experience by a demonstrated track record of success.
  • Language skills required: advanced/business fluent level of English;
  • Use IT tools such as Microsoft Office Excel, Word, PowerPoint, MS-Project.
  • SAP ERP
  • Products and services knowledge on different market segments (Urban, Mainline, F&M and Services)
  • AS400 ERP
  • Digitalization background
  • 5 years of experience in customer service department in offers and order management.
  • Global view of business and relationships between different areas.
  • Experience working in and with multinational companies and in different business cultures.
  • Knowledgeable of ALSTOM way of working for efficient process execution
  • Rail industry background
  • Customer oriented.
  • Sense of urgency.
  • Sense of anticipation.
  • Open-minded, focused on problem resolution.
  • Take initiatives, communicative and analytical.
  • Good communication skills
  • Leadership, entrepreneurship mindset and result oriented
  • Knowledge of railway products and systems
  • Negotiation skills

    • Things you'll enjoy

    Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:

  • Enjoy stability, challenges and a long-term career free from boring daily routines
  • Collaborate with transverse teams and helpful colleagues
  • Contribute to innovative projects
  • Utilise our cooperative working environment
  • Steer your career in whatever direction you choose across functions and countries
  • Benefit from our investment in your development, through award-winning learning
  • Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

    • You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you

    Important to note

    As a global business, we're an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We're committed to creating an inclusive workplace for everyone.

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