Spare Parts/technical Service Back Office - Madrid, España - Elopak

Elopak

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Elopak was founded in Norway in 1957 and is a leading, global supplier of sustainable packaging and filling equipment. We produce cartons for beverages such as milk and juice, as well non-food liquids for instance detergent and soap.

The iconic Pure-Pak carton is a natural choice and aims to leave the customer product unchanged and the world unharmed.

The pack of 2,600 people around the world is guided by our vision; "Chosen by people, packaged by nature".

Reflecting the company promises of _Empower_, _Unite _and _Accelerate_, our people make sustainable packaging real with tangible impact on end-user consumption.

Across borders, we are united in providing a natural and convenient alternative to plastic bottles.

Spare parts/Technical Service Back office

PURPOSE
To give service to our customers by providing product and service information, resolving product and service problems. Ensuring that assigned tasks, routines and processes are done on a timely basis

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

SPARE PARTS

Prepare customer quotation and following up
Handling/order/management internal (Technical department) and external (customers) spare parts orders. Special care to delivery parts on planned time
Maintenance and update spare parts data base and updating account information
Invoicing of spare parts (weekly basis)
Communication and quotation regarding spare parts with local suppliers (internal and external)
Communicate spare part claims, following up to ensure resolution
Small and medium shipments, related with Technical department like spare parts, blanks, filled cartons for testing

TECHNICAL SERVICES HOURS

Prepare customer offers/opportunities
CRM support open and close jobs/cases/project
Maintenance and update CRM data base and updating account information
Invoicing of technical services (weekly basis) based on CRM service support

BACK OFFICE ETS/SUPPORT

Collaborate in organization of IT server (ETS support related to IT issues)
Checking expenses/extra hours of the ETS team
Handling/order personal equipment for the ETS Team
Deal with couriers

Support in Customer Service (Mainly related with customer issues)

QUALIFICATIONS
Experience working in Logistics, ideally with SAP.

Language skills:
English, French, Spanish and Italian

Apply

Application due

Workplace