Customer Service Associate - Barcelona, España - Smeetz

Smeetz Barcelona, España

hace 1 semana

De jornada completa

Descripción

Our Offer

At Smeetz, we are dedicated to revolutionizing the way visitor attractions manage their sales and optimize their revenue. As a unified commerce Software-as-a-Service (SaaS) platform powered by AI, we provide attractions such as theme parks, museums, and theaters with an all-in-one solution to effectively manage, market, and price their products.

We are a fast-growing SaaS startup, and we're looking for a Customer Service Representative to join our dynamic team. This role is a great opportunity to contribute to a growing company, work with a tight-knit team, and help shape our customer service operations.

To be successful in this role, you should have hands-on experience with tech B2B customer requests and have a creative and resilient mindset to be able to turn customer problems into solutions.

The Customer Service position starts ASAP in Barcelona (hybrid).

Key Responsibilities

Responding to customer inquiries via phone, email, and chat, providing prompt, reliable, and high-quality assistance.
Troubleshooting technical issues and helping customers navigate our software.
Continually learning about our product to provide appropriate guidance to customers
Report customer feedback to suggest and influence product development
Manage Level 1 requests and follow-up on Level 2 and 3 to relevant dev departments until their resolution
Create and update knowledge articles and videos to ease customers' journey into the product.
Documenting all customer interactions and details of inquiries, comments, complaints, and actions taken in our CRM system.
Identifying and escalating priority issues to the Customer Service Manager or appropriate internal team.

Requirements

Mandatory requirements

Excellent command of German and English, French would be a plus
Tech-savvy and 2+ years of experience in customer service for a B2B Saas.

Requirements

You have work experience with Hubspot and Jira.
Excellent communication and interpersonal skills.
A strong understanding of the SaaS business model, with willingness to continuously learn and participate to product development
Basic technical troubleshooting skills.
Ability to handle customer complaints and difficult situations with patience and professionalism.
Proficiency with CRM software and ticketing systems.
Strong problem-solving skills and the ability to multitask, prioritize, and manage time effectively.
Spanish work permit or Citizenship.

Benefits

You will have the opportunity to take part in a fast growing scale-up.
You will work in a highly performance-driven environment.
Be part of our new growing hub in Barcelona city
Your successes will be recognised and rewarded with increased earning potential and ownership responsibilities.
Through this position, you will have the opportunity to grow in an international environment.

If you're looking to join a startup where you can make a significant impact, we'd love to hear from you. Please submit your resume and a brief cover letter detailing why you believe you're the right fit for this role.