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    Customer Success Manager, Italian and Spanish Speaking - Barcelona, España - Dynatrace

    Dynatrace
    Dynatrace Barcelona, España

    hace 2 semanas

    Dynatrace background
    De jornada completa
    Descripción

    Job Description

    • Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding
    • Own renewal strategy and subsequent on time renewal of subscription(s)
    • Identify strategic, new business growth opportunities
    • Build Dynatrace brand awareness and loyalty in assigned accounts
    • Defend against competition in assigned accounts
    • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items via
    • Ensure that critical issues are documented and escalated in an expeditious manner for resolution
    • Coordinate account activities with sales teams for assigned accounts within territory
    • Help customers understand our product roadmap and promote migrations as necessary
    • Leverage relationships to aid in the building of reference accounts/contacts
    • Act as customer advocate and liaison to become a Trusted Advisor

    Qualifications

    • Minimum 5-year experience in Customer Success for key accounts
    • Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs
    • A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
    • Excellent English, Italiana and Spanish (Spoken and written) language skills
    • Solid technical understanding of cloud, new stack, and application performance technology
    • Proven expertise working with the executive level in client environments, as well as with procurement and business owners
    • Excellent verbal, written and interpersonal communication skills
    • Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
    • Highly motivated, energetic and committed to getting results
    • Ability to develop strong relationships with the user/customer/internal communities
    • Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

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