Spanish Speaking Customer Representative - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

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Descripción

Customer Representative

Are you looking to take on a new challenge? Do not wait until tomorrow.

Your journey starts today

They are a purpose-driven international community on a mission to create the world's leading social selling and distribution company by empowering the journey to total health and well-being.

They commercialize a wide-ranging portfolio of better-for-you healthy lifestyle solutions to improve the lives of their customers.

Main tasks:

Log call details onto call management systems and provide response and resolution within SLA
Escalate potential service issues initially with Mentor
To follow all the processes and procedures of the project
Ensure contractual SLA is maintained
Provide cover for other Agents in their absence, either within the same team or across teams
Liaise with Supervisors/ Mentors on specific projects where requested
To understand and comply with administrative duties including holiday, sickness and overtime
To attend regular Team Meetings
To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction
Hours and Benefits:
Shift: 39 hours/week from Monday
Sábado (Rotative)
Salary: Euros gross/year + up to 2.000 Euros gross/year Bonus
Permanent contract
Ongoing training
Diverse growth opportunities
Start date: Immediate
Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)

Requirements:

You are native level speaker in Spanish and advanced Portuguese
You are fluent in English
Good disposition to work in a customer service environment
Customer care skills ability to listen to and understand the customers' need
Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
The period of holiday entitlement is fixed by mutual agreement between the company and the employee

RRQ SPAIN