- TravelPerk is a rapidly growing SaaS platform simplifying business travel.
- Our goal is to shake up the $1.3 trillion business travel industry by offering a wide range of travel choices along with user-friendly booking tools and 24/7 customer support, making us the top all-in-one travel management solution.
- Established in 2015 and headquartered in Barcelona, we've expanded to more than 1200 employees in 9 offices across Europe and North America.
- We hit 'unicorn' status in 2022 and secured $104 million in extra funding in 2024, reaching a total valuation of $1.4 billion.
- We've also been recognized with awards, voted as one of the best workplaces, fastest-growing tech companies, and pioneers in business travel.
- Leading brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to enhance their corporate travel experiences.
- This role is crucial for driving a deep understanding of our customers, potential clients, and the competitive landscape within our organization.
- Your mission is to empower our teams to develop innovative products that redefine business travel.
- Blend your storytelling skills with analytical insights to create engaging narratives from customer feedback and market data that inspire strategic decisions.
- As a visionary, grasp the broader picture of our target audience, business model, competitors, and market entry strategy.
- Collaborate closely with our Product and Design teams as a strategic advisor to ensure alignment.
- Engage with cross-functional teams including Business Operations, Data, UX-Research, Go-To-Market, and Customer Care leaders to drive a cohesive approach.
- Translate customer research, competitive analysis, and market insights into actionable stories that guide product and go-to-market strategies.
- Consolidate and analyze both internal and external research data to support strategic decision-making across leadership teams.
- Present findings through various formats such as data visualizations, presentations, and written reports to communicate insights clearly.
- Introduce specialized research methods to collect comprehensive insights on personas, customers, competitors, and products.
- Establish and maintain a robust research oversight model to enhance insights gathered from multiple sources.
- Collaborate with Product Marketing to develop a program delivering insights on competitor products and market strategies to drive actionable decisions.
- Stay updated on industry trends and foster connections externally to stay abreast of best practices.
- 5+ years of experience in Voice of the Customer, market research, and competitive intelligence.
- Proven track record in building research and insights functions.
- Ability to transform research and intelligence into compelling narratives.
- Deep understanding of Product functions and the role of insights in decision-making.
- Proficiency in planning, managing, and conducting qualitative and quantitative research.
- Excellent communication skills and experience collaborating with diverse teams.
- Strong executive presence and the capacity to influence stakeholders effectively.
- Initiative-driven with sound judgment and the ability to anticipate needs.
- Competitive compensation with equity opportunities.
- Generous vacation days for relaxation.
- Health perks like private healthcare or gym allowances.
- Flexible compensation plans for financial diversity.
- Exciting TravelPerk events for team building.
- Mental health support tools for well-being.
- Opportunities for exponential growth.
- TravelPerk envisions a world where human connections flourish through real-life interactions.
- We prioritize in-person collaboration 3 days a week in our London or Barcelona office.
- We believe in the value of physical meetings to boost connectivity, productivity, creativity, and foster a great work environment.
- We offer relocation assistance for certain roles, with English being the official language at the office.
- TravelPerk celebrates diversity and promotes an inclusive work culture welcoming individuals based on their merit and contributions.
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Customer Insight Analyst - Barcelona, España - TravelPerk
Descripción
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