- Effective scheduling and optimization of Agilent Field System Engineers and Alternate Service Partner's for installations, repair, and maintenance services, for instruments at customer sites
- Optimally manage communications with the customer and internal team members
- Prioritization of customer onsite response times, in alignment with customer expectations and Agilent measures
- Build strong relationship with our internal business partners to strengthen our ability to deliver a superior customer experience. Business partners include Customer Service Organization, Global Customer Field Solutions, Instrument Sales, Contract Sales & the Business Center
- Proactively manage resource shortages, in cooperation with the Service Business Manager
- English, Spanish and Italian language proficiency required.
- Experience working in customer service, administration, or project management
- Strong planning and organizational skills, and high attention to detailed
- Ability to thrive in a dynamic and fast paced environment
- Proactive attitude and an ability to generate ideas
- Effective communication and interpersonal skills, with a focus on being able to provide effective and timely communications
- Agilent Result Bonus
- Health insurance
- Internal and external training opportunities
- Lunch vouchers
- Gym Funding
- Flexibility to work remotely two days a week
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Scheduling Success Coordinator - Barcelona, España - Agilent Technologies, Inc.
Descripción
Scheduling Success Coordinator - Italian/Spanish Market page is loaded
Scheduling Success Coordinator - Italian/Spanish Market
Apply locations Spain-Barcelona time type Full time posted on Posted 2 Days Ago job requisition idJob Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at .
We are currently looking for a Scheduling Success Coordinator to join our team and support our clients and engineers in Barcelona
As a Scheduling Coordinator you will act as the first point of contact and deliver high standard customer satisfaction in a demanding work environment. The successful candidate will manage high volume phone calls and emails, while working to agreed service levels and have the ability to analyze and resolve issues and multi-task at the same time. Liaise with internal and external customers and understand their needs, response to contractual times and resolve any occurring issues will also be a part of the day-to-day tasks.
Your objectives will be:
Qualifications
What we offer:
Agilent offers a competitive compensation and benefits package, as well as core global benefits to all staff - but in addition to these, the Spanish business offers:
Travel Required
NoSchedule
Schedule:Full timeShift
DayDuration
No End DateJob Function
Customer ServiceSimilar Jobs (2) Customer Service Representative (English, Danish or Norwegian and Spanish)
locations Spain-Barcelona time type Full time posted on Posted 10 Days AgoScheduling Success Coordinator – The Netherlands (Benelux)
locations Spain-Barcelona time type Full time posted on Posted 9 Days AgoView Graduate and Student Job Search and Apply
As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life.
Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.
Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.
We can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at .
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