Customer Success Coordinator - Barcelona, España - EcoVadis

EcoVadis

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Company Description:

Work smart, have fun and make an impact_

Our purpose is to guide all companies toward a sustainable world.
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology.

We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Feel valued for your contribution.
Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Your primary responsibility is to support the fast-growing Customer Success (CS) team, in particular the Onboarding function, by reliably maintaining and improving business reports and processes.

Your tasks will include (but will not be limited to):

Supporting Onboarding team members on data analysis, client reports and presentation preparation
Participation in some client calls or client facing communications, such as platform trainings in particular
Other operational ad'hoc support to the Onboarding and Account Management teams
Maintenance of CSM business unit reporting tools, dashboards and reports (via SalesForce, ClicData, Excel,)
Align with stakeholders to ensure tools support operational requirements
Create models to answer current business questions; validate and understand the conclusions
Teamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphere
Contribute to internal projects of formalization and standardization of Onboarding processes with a positive impact on team efficiency and quality

Qualifications

A demonstrated commitment to CSR and sustainability fields
Strong skills in Google Suite and MS Office, especially exceptional Excel and Powerpoint skills (analytics & data visualization, including the ability to communicate quantitative data into a visually engaging story and to organize/integrate large amounts of information into concise presentation)
Excellent communication skills in French, Italian and English.
Demonstrated ability to pick up new skills proactively. Effective time manager and multitasker able to effectively prioritize in a fastpaced environment. Creative problem solver with strong attention to detail
Ability to work well in an international and multicultural environment.
Selfdriven, results oriented and team player
Experience with building dashboards and/or with monitoring/reporting

Additional Information
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Location: Barcelona:

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Contract: Permanent:

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Start date: April 1st, 2024

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.

We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones

In return for your expertise and energy, we offer:

Working organization benefits:

Casual and very friendly work environment
Hybrid work organization (from the office or from home)
Flexible working hours
Home office allowance program
IT equipment allowance
Working from anywhere policy
Opportunity to work in a truly international atmosphere

Compensation benefits:

Base salary + variable compensation plan
GRSP and TFSA matching program available
Meals and Transportation Vouchers (Cobee card)

Wellness and Healthcare benefits:

Health, Wellness, and Dental Benefits

More:

Employee referral bonus policy
Paid employee volunteer day
Paid moving day ( 1/year)
Access to online learning library
Virtual and inperson team building events Co working space with various services + opportunity to work in different locations (Europe and International)