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    Receptionist - Barcelona, España - Accor

    Accor
    Accor Barcelona, España

    hace 6 días

    Default job background
    De jornada completa
    Descripción

    Company Description

    We're looking for a Receptionist to join our team at The Hoxton, Poblenou

    The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).

    More about us....

    The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we've never just been about offering a bed for the night. We want to be more than that: proving style doesn't need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

    Reporting to Front Office Manager , you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.

    What's in it for you...

  • Become part of a team that's very passionate about creating great hospitality experiences.
  • Type of contract: Fijo discontinuo.
  • A competitive salary and plenty of opportunity for development.
  • Food on us during your shift.
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us.
  • Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
  • Time off to volunteer with one of our partner charities.
  • Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
  • Regular team get togethers, from our High Fives to our (pretty special) team parties – we know how to have a good time
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
  • Excellent discounts across The Hoxton and the global Ennismore family.
  • Regular team get togethers, from our team drinks to our (pretty special) bi-annual parties – we know how to have a good time
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
    • Job Description

    What you'll do ...

  • You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.
  • Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
  • Work with all our teams to make sure we're always busy, and help our Front Office Manager with any overbooking levels.
  • Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to.

    • What we're looking for...

  • Individuals. You're looking for a place where you can be you; no clones in suits here.
  • Passion for hospitality – whether that's a drink, a meal, an event or a bed for the night.
  • You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
  • You're not precious. We leave our egos at the door and help get things done.
  • You're up for doing things differently and trying (almost) everything once.
  • If we got stuck in a lift together, we'd have a good time and share a few laughs.
  • You want to be part of a team that works hard, supports each other and has fun along the way.
  • It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
  • Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know.
  • Must be fluent in Spanish and English. Catalan and additional languages will be highly valuable.
  • Previous experience with Opera PMS is an advantage.
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