Ignacio Llaneza

empathic, resolute, good listener, patient, respectful, positive, I like to work in a team, I don't stop until I meet a goal so I can move on to the next

PROFESSIONAL EXPERIENCE:

Customer Support - Mail Boxes - Barcelona, Spain

MAY 2022 - CURRENT JOB

●  Customer data verification

●  Solve customer problems over the phone

●  Collect customer information for their greatest satisfaction

●  Incident escalation and monitoring

Logistic Operator - AMAZON - Barcelona, Spain

MARCH 2019 - APRIL 2022

●  Daily targets to meet under pressure

●  Review of daily, weekly, monthly statistics

●  Provide support to a significant number of operational employees

●  Stock control

Administrative Manager - BEER brand - Buenos Aires, Argentina

NOVEMBER 2017 – JANUARY 2019

●  Support the master brewer

●  Coordination and organization of product development

●  Direct contact with suppliers

●  Monthly and quarterly balance of sales

●  Management of social networks

●  Cash and inventory management

●  In charge of getting and creating collaborations with other brands

●  Stock control

Sales Representative at REEF - clothing surf brand - Buenos Aires, Argentina.

JANUARY 2015 - OCTOBER 2017

●  Sales manager at the point of sale

●  Cash and inventory management

●  Support to the manager with the image of the brand

●  Product rotation

●  Sales strategies, promotions, offers, events, etc.

●  Communication with clients

●  Control stock

Administrative Receptionist & Sales Manager at “Optica Tankel” Buenos Aires, Argentina.

MAY 2013 - DECEMBER 2014

●  Customer service

●  Greeting clients and visitors as needed

●  Agenda coordination

●  Payments & Invoices

●  Stock Control

●  Answer, screen and forward incoming phone calls

Bilingual Bachelor's Degree in business administration and management - Colegio Nuevo de las Lomas – Buenos Aires, Argentina 2011. .