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    Community Support Specialist in Greece - Madrid, España - Cross Border Talents

    Cross Border Talents
    Cross Border Talents Madrid, España

    hace 2 semanas

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    Descripción

    Join our team and contribute to our community by providing empathetic, accurate, and timely assistance with inquiries on our social media platform.

    Job Location: Athens, Greece

    Here is what you'll do:

    • Familiarize yourself with our platform's products and community standards, ensuring you are equipped to address user concerns effectively.
    • Make informed decisions and advocate for our community's best interests, demonstrating strong interpersonal and communication skills.
    • Prioritize the well-being of our community and support our mission to #ShipLove.
    • Investigate and resolve reported issues on our platform, including account support requests and reports of potentially abusive content.
    • Respond to user inquiries promptly and with empathy, maintaining high-quality standards.
    • Utilize market-specific knowledge and insights to identify scalable solutions for improving community support.
    • Analyze relevant data to enhance the overall user experience on the platform.
    • Enforce our platform's Terms of Use by monitoring and addressing reports of abuse.
    • Review reported content within agreed turnaround times and quality standards.
    • Identify workflow inefficiencies and propose improvement solutions.
    • Identify trends and patterns, escalating issues outside company policy to the global team.

    Minimum requirements:

    • Native Spanish with English B2 Written and Spoken
    • Some level of higher education/college preferred.
    • Experience: Up to 1 year of experience in a Business Process Outsourcing or similar environment.
    • Cultural awareness: Demonstrate cultural sensitivity and awareness relevant to the supported market/region.
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