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    Travel Specialist Agent for the Italian Market - Barcelona, España - CPM

    CPM
    CPM Barcelona, España

    hace 2 semanas

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    De jornada completa
    Descripción

    Our Client

    Tablet Hotel sources the earth to find the best places to stay. You just need to move your fingers. Curated by the MICHELIN Guide, Tablet is how you book the world's most exciting hotels.

    The Hotel Customer Service team is responsible for maintaining Tablet's reputation for having the best customer service in the online travel agency business. As the face of the company, our Travel Specialists' mission is to create an incredible experience.

    We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

    We ́re Curious: Proactive approach to problem-solving and a "can do" attitude.

    We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

    What will you be doing?

  • Converting new users into loyal customers, keep existing customers coming back for more, quickly, and confidently minimising damage (regardless of the source) while demonstrating resourcefulness and grit, and can predict and get ahead of conflicts
  • Professional handling of queries received via phone, email, live chat, or any other communication channels as agreed with the client with hotel reservations, hotel recommendations, rate and availability searches, technical support, special requests, and feedback
  • Being able to maintain timely and concise communication between clients and hotel partners
  • Entry of relevant data into the designated system
  • Following CPM and client processes and procedures
  • Meeting and exceeding all quantitative and qualitative performance targets
  • To be always an ambassador for CPM and the client

    • Requirements

    What skills & experience you will bring to us?

  • Fluent level of Italian with exceptional grammar and spelling skills
  • A high level of English (Both written and spoken)
  • Effective communication skills
  • A genuine passion for delivering outstanding customer service
  • Accurate when entering data into the system
  • Familiar with Microsoft Office and Windows environments.
  • Proficiency with Google Workspace or other cloud-based document creation and collaboration platforms
  • Experience communicating over chat platforms like Slack in tandem with email and phone
  • Strong ability to work and follow defined procedures
  • Professional outlook and proactive approach to problem-solving
  • Good team player that can work independently
  • Flexibility to work with different systems, processes, and clients
  • Customer-facing experience in travel, hospitality, or related luxury industries (preferred, but not a must)
  • Familiar with at least one type of social media (Facebook, Instagram, Twitter...)
  • Resilience when dealing with difficult customers

    • Benefits

    What do we offer?

  • Start date: 10th of June
  • Contract: Temporary (4-month contract with 1-month probation period)
  • Full time: (39 hours/week)
  • Working days/Hours: Monday to Friday from 9:00 am 6:00 pm
  • Salary: €18,000.00
  • Holidays: 2 days accrued per month
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid: 3 days per month at the office / for training / client meetings / the rest WFH
  • Training: 2 weeks / Monday to Friday from 9:00 am to 6:00 pm
  • Office location: Barcelona (La Sagrera)

    • Other Benefits:

  • Best-in-class people engagement activities and programs
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
  • Employee Assistance Program - Free, confidential, and impartial guidance and support
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
  • Option to sign-up for Discounted Private Health Insurance
  • Referral Program – Bring a friend and get a referral bonus
  • Access to LinkedIn specialised training & courses

    • Who we are

    CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

    CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.

    #wecare#wearecurious#weachievetogether

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