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    Meetings and Events Manager - Barcelona, España - TravelPerk

    TravelPerk
    TravelPerk Barcelona, España

    hace 1 semana

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    Descripción

    Role

    Our dedicated inhouse MICE meetings incentives conferences and events team team works closely with our customers so their group travel and event needs go off without a hitch by ensuring necessary venues and hotels are booked to meet each customers unique needs They also negotiate and secure the best rates to save customers time and money

    Were hiring a Meetings and Events Manager to serve as primary support for our global customer base with a focus on our Enterprise customer base Youll be responsible for working with customers on small to medium size group and MICE requests while also partnering with Sales and Account Management to highlight the value of the MICE team to customers and sell the addon service

    We are looking for people with an interest in travel but more importantly committed to providing a 7 star customer experience to our amazing customersnbsp; We want to grow our current MICE team with brilliant people who are passionate about working in a collaborative environment and who want to make a difference

    What will you be doing?

  • Putting together RFPs for a largenbsp; portfolio of customers predominantly UKI based accounts and managing the process from proposal to negotiation terms including site inspections as relevant and appropriate
  • Working closely with the wider sales organization at Travelperk to increase client awareness of our MICE offering by joining discovery calls and aiming to increase the volume of opportunities generated especially with the AM teams
  • Coordinating operational process with the crosscollaboration of the wider TravelPerk teams as appropriate and based on customers requirements overseeing setup of arrangements
  • Dealing with phone calls and email requestsqueries from existing and potential new customers in a timely manner
  • Providing all TravelPerk customers with suitable options and recommendations of the best way to meet their event or group accommodation requirements
  • Proactively maintaining relationships with TravelPerk customers at all times and uncovering future opportunities
  • Problemsolving and anticipating customers needs in order to provide the appropriate customer service throughout the entire process
  • Processing responses to clients in a timely manner and within the agreed MICE service level agreements
  • Acting in accordance with all Company Quality Standard and Procedures
  • Actively getting involved in the process operated by the company and making suggestions on possible improvements
  • Being part of the global MICE team and actively help and assist colleagues as needed
  • Maximizing on every opportunity generating additional revenue streams across all regions to support achieving overall revenue targets and drive profitability
  • Coaching and mentoring junior team members as well as new joiners
  • What will you need to succeed? 2 years of previous sales experience working in a venue sourcingmeetings amp; events team preferably agency or hotel backgroundGreat communication strong organization skills and comfort working to tight deadlines and under pressureProblem solving attitude with ability to deliver quality work when working under pressure or tight deadlinesA friendly and professional telephone mannerConfident in negotiating rates with suppliers over the phone and via emailGreat time management able to prioritize and multitaskA positive flexible attitude and a great team player Bonus points for: Experience working with MICE venue searching tools such as CventGood knowledge of event venueshotels and destinations worldwide Our Benefits Competitive compensation including equity in the company; Generous vacation days so you can rest and recharge; Health perks such as private healthcare or gym allowance depending on location; Flexible compensation plan to help you diversify and increase the net salary; Unforgettable TravelPerk events including travel to one of our hubs; A mental health support tool for your wellbeing; Exponential growth opportunities; VolunteerPerk We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice
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