- Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
- Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
- Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
- Take initiatives and ownership of customer incidents to drive for timely resolutions
- Manage customer communications and expectations until the closure of each case
- Participate in customer conference calls or face to face customer meetings
- Produce service reports to summarize service activity and performance for key stakeholders
- Report Software/Hardware related issues to R&D department and assure follow-up
- Good understanding of data networking protocols, specifically TCP/IP, routing and switching
- Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
- Strong troubleshooting and problem solving skills
- Face to face and remote customer management experience
- Previous experience in a technical support position with telco or large enterprise space.
- Strong interpersonal and communication skills
- Previous experience on Fortinet products is an advantage
- Fluency in English and Spanish is essential
- Minimum of 6 years of experience in a technical support/post-sales role
- Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent experience
- Fortinet certification NSE4, NSE5, NSE7, NSE8 a distinct advantage
-
Account Manager
hace 5 días
Kaptia - Gestión de Talento Sevilla, España De jornada completaImportante empresa del sector de materiales de construcción busca un Account Manager el cual se encargará de las zonas de Sevilla, Huelva y Cádiz. Gran oportunidad de pertenecer a una gran empresa Sevillana. · Responsabilidades: · Desarrollar estrategias de ventas para aumentar e ...
-
account manager
hace 2 días
Eurofins Andalusia, España De jornada completaDescripción del empleo · Necesitamos incorporar en nuestra plantilla un account manager, para la realización de las siguientes funciones: · Gestión y ampliación de cartera de negocios actual en zona Andalucía · Asesoramiento y atención Técnico – Comercial a clientes. · Prospecci ...
-
Account Manager En
hace 6 días
Live4Life Sevilla, España¿Estás buscando ser parte de un equipo joven y con alto potencial de crecimiento? ¿Te apasionan y tienes experiencia en ventas? Entonces eres uno de los nuestros. . Somos LIVE4LIFE, plataforma digital de alquiler de viviendas para estudiantes y jóvenes profesionales. Premiada com ...
-
Account Manager en
hace 4 días
LIVE4LIFE Sevilla, España De jornada completa¿Estás buscando ser parte de un equipo joven y con alto potencial de crecimiento? ¿Te apasionan y tienes experiencia en ventas? Entonces eres uno de los nuestros. . Somos LIVE4LIFE, plataforma digital de alquiler de viviendas para estudiantes y jóvenes profesionales. Premiada com ...
-
Key Account Manager
hace 4 días
Philips Iberica SAU Sevilla, EspañaJob Title · Key Account Manager Job Description · Job title: · Key Account Manager · Bring innovation in the Healthcare environment and have a visible impact on our sales in Health Systems department. · Your role: · Maximizing order intake, sales and price realization at t ...
-
Key Account Manager
hace 4 días
Philips Iberica Sau Sevilla, EspañaJob TitleKey Account ManagerJob DescriptionJob title: · Key Account Manager · Bring innovation in the Healthcare environment and have a visible impact on our sales in Health Systems department. Your role: Maximizing order intake, sales and price realization at the assigned accoun ...
-
Key Account Manager
hace 2 días
Philips International Sevilla, EspañaJob title:Key Account Manager Bring innovation in the Healthcare environment and have a visible impact on our sales in Health Systems department. Your role:Maximizing order intake, sales and price realization at the assigned accounts within south districtDeveloping the business d ...
-
Key Account Manager
hace 3 días
Philips International Sevilla, EspañaJob title: · Key Account Manager · Bring innovation in the Healthcare environment and have a visible impact on our sales in Health Systems department. · Your role: Maximizing order intake, sales and price realization at the assigned accounts within south district · Developing th ...
-
Key Account Manager
hace 3 días
Philips International Sevilla, EspañaJob title: · Key Account Manager · Bring innovation in the Healthcare environment and have a visible impact on our sales in Health Systems department. · Your role: · Maximizing order intake, sales and price realization at the assigned accounts within south district · Develop ...
-
Key Account Manager
hace 5 días
Philips Sevilla, España De jornada completaJob Title · Key Account ManagerJob Description · Job title: · Key Account Manager · Bring innovation in the Healthcare environment and have a visible impact on our sales in Health Systems department. · Your role: · Maximizing order intake, sales and price realization at the assig ...
-
Territory Account Manager Public Sector
hace 2 horas
Palo Alto Networks, Inc. Sevilla, EspañaOur Mission · At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to ...
-
Territory Account Manager Public Sector
hace 2 días
Palo Alto Networks Sevilla, España De jornada completaCompany Description · Our Mission · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more secure than the one before. We are a ...
-
Agente Comercial Sevilla
hace 2 días
ASISA Seville, EspañaÚNETE a una de las mejores compañías líderes en el sector · Crear, gestionar y hacer seguimiento de cartera propia de clientes. · Análisis de mercado para distribución de los productos de la Empresa. · Venta de distintos tipos de productos aseguradores (Salud, Vida, Decesos, Acci ...
-
Software Integrator
hace 2 días
EDICOM Seville, España Jornada completaFunciones · Tu rol: · Tu principal desafío será la consecución de la integración completa de soluciones SaaS EDI, de facturación electrónica y cumplimiento tributario (VAT Compliance, eReporting, etc.). · Al situar nuestro servicio de consultoría técnica en el centro, participará ...
-
Desarrollador de negocio
hace 2 días
Ananda Gestión ETT Sevilla, España OTHER-Desarrollar el ciclo de captación por teléfono: captación, seguimiento y cierre de acuerdos. · -Cierre de reuniones con clientes potenciales para la figura del account manager. · -Generación de leads, detectar necesidades y posterior solución/acción. · -Reportes de actividad com ...
-
Lead Direct Sales Representative
hace 2 días
DTN Seville, España De jornada completaDescription · :DTN currently has an outstanding opportunity for a motivated individual to assume the role of Lead Direct Sales Representative.DTN is at the center of the downstream oil and gas supply chain — managing the pricing and billing transaction interchange and bringing u ...
-
KAM - Zona Andalucía y Madrid
hace 2 días
Reclut Sevilla, España De jornada completaÚnete a nuestro equipo como KAM en Zona Andalucía y Madrid · Reclut, líder en reclutamiento de talento especializado, busca un/a Key Account Manager (KAM) para la Zona Andalucía y Madrid. Este rol es esencial para fortalecer y ampliar la presencia de nuestro cliente en el mercado ...
-
Kam Infraestructuras
hace 4 días
Tier1, S.A. Sevilla, EspañaBienvenidos/as a Tier1 S.A, somos una empresa tecnológica internacional líder en nuestro sector, cuya central está en Sevilla. Nuestro portfolio de servicios incluye una muy diferencial suite de software propio; prestación de servicios "in situ" con más de un centenar de técnicos ...
-
Software Integrator
hace 2 días
Edicom Capital Sl. Sevilla, EspañaSoftware Integrator [Valencia, Sevilla, Murcia y Milán]Valencia, España / Sevilla, España / Murcia, España / Milán, Italia · ¿Sabías que EDICOM es una de las principales empresas de EDI (Electronic Data Interchange) y facturación electrónica del mundo? Nuestras soluciones conecta ...
-
Client Manager
hace 15 horas
SDi Digital Group Sevilla, EspañaKey Roles and Responsibilities : · Manage and grow relationships to drive expansion and renewals across all solution areas within assigned regional clients. · Build relationship and influence stakeholders. · Work with and through NTT's network of offices to deliver an excellen ...
Technical Account Manager - Seville, España - Fortinet
Descripción
Preferred location is Madrid or close to any of our Spanish offices( Madrid, Murcia/Sevilla/Bilbao/Barcelona - working on a hybrid work mode
Fluency in Spanish and English is mandatory
Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long term trusted relationship by operating as primary technical advisor for key enterprise customers.
As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical
environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment.
If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products then come and join our team.
Key Responsibilities:
Skills and Attributes Requirements:
Educational and Experience Requirements: