Luis Amador

Innovative, committed and business-savvy professional with focus on People Operations, Change, Culture & Digital Transformation, and Digital Learning Solutions. 

More than 15 years of progressive management experience at Fortune Global 100, Forbes Top 100 Multinational Performers List and startup multicultural and international environments.

Vast experience across a broad range of B2B and B2C areas (HR, Sales/Marketing, Customer Experience, Quality, and Communications) and varied industry segments. 

Proven ability to combine vision, ingenuity, and strong business acumen with well-developed project management and leadership qualities to support the organizational development strategy. Able to switch between big picture, strategic perspective to hands-on execution. 

Executive MBA, International Master in Project Management, Master in HR Management, Master in e-Learning, Postgraduate Diploma in Training of Trainers, Expert in ICT and Expert on Privacy and Web Security in Educational settings.

Passionate about people, learning new things, and acquiring extensive knowledge in order to solve specific challenges by using learnings from every context.

BRAMBLES (2017 – PRESENT)

Global HR Senior Manager, Talent & Learning - Europe: lead the Regional/Functional coordination, development, and execution of the build, buy and borrow strategy.

KEY RESPONSIBILITIES: 

• Work closely with Regional, Functional and HR stakeholders and Business leaders to identify business needs and link these to talent and learning requirements
• Actively advise and provide solutions to Regional, Functional, and Business leaders on the workforce, Talent, and organizational matters, like those related to Digital and Technological strategy and Business Excellence 
• Partner with Regional and Functional HR Leads as well as Business and Functional leaders to develop Regional and Functional Talent & Learning strategies, defining a better course of action for implementation
• Drive leadership development strategy and pull together insights from across the leaders, Talent Strategy, and HRBPs to expand the offerings in response to current and future business needs
• Drive experiences that support the Brambles Profile of a Future Leader globally and at different career moments
• Leading the execution of the Integrated Talent Cycle 
• Leverage global Talent Programs and Learning Academy to close skill gaps
• Democratize learning by leading the execution of the LMS Strategy 

Global HR Senior Manager, Learning & Development: responsible for designing and delivering Talent & Leadership programmes throughout the entire company and for the Learning & Development Centre of Expertise on a functional level (Supply Chain), administering all global activity while supporting the largest employee population.

KEY RESPONSIBILITIES: 

• Design and delivery of Talent, Leadership and Management programmes 
• Enhance the design and digital learning capability, delivering richer blended learning solutions with a goal of optimizing how the solutions are created and implemented
• Partner with the global leaders in Supply Chain and Procurement to identify, prioritise and then develop a comprehensive framework of learning for every employee
• Manage virtual, global teams of Subject Matter Experts, leading them to successful outcomes in developing learning content 
• Build strong high-level relationships across business units and geographies to work successfully across cultures 
• Manage critical vendor relationships across different geographies and ensure quality and on time delivery 

PEOPLE OPERATIONS, CHANGE & DIGITAL TRANSFORMATION SENIOR CONSULTANT (2016 – 2017)

GP STRATEGIES

Senior Consultant: leading Human Resources Consultant offering professional, expert advice and consultancy in People Operations, Change & Digital Transformation, and Business projects.

PROJECT HIGHLIGHT 

GP Strategies: Global Digital Transformation strategy development affecting the company culture and processes for Fluidra, a multinational group of 86 companies operating in 45 countries across more than 160 offices and production plants globally (4500+ employees, 2017).

SUNEDISON (2014 – 2016)

Training Manager Europe: set-up and management of the Training Department for the organization in Europe. Additionally, supporting a variety of People Operations, B2B and B2C projects, including M&A inclusion, Sales & Operations training plan and communications to salespeople and partners, Processes & Policies implementation, etc.

KEY ACHIEVEMENTS:  

• Establishment of SunEdison Residential and Small Commercial (RSC) Europe training department from scratch  
• Leading-edge corporate CRM/ERP implementation and far-reaching support to Customer Loyalty & Quality on Customer Experience, User Experience, Quality Customer Service, etc.  
• Design, implementation, and improvement of the Sales & Operations (S&OP) Training Plan  
• Social Recruiting, Onboarding, Training, Coaching, Talent Management and Development   
• Usage of the latest trends, methodologies, and technologies in Learning 
• Usage of Learning Analytics, People Analytics, Machine Learning, and other tools for evaluation and improving workforce planning/training programs for SunEdison Residential and Small Commercial Europe

Mergers and Acquisitions Integration Team Member: assisting in the development of the M&A integration plan, ensuring the integration of the acquired companies for the achievement of the strategic goals.

SunEdison University Global Project Director: creator of the SunEdison University, a Global Corporate Online Training Platform for internal and external customers of SunEdison Residential and Small Commercial, not only designed for training, but also acted as a communication vehicle between the company and its workforce/partners.

HUMAN CAPITAL MANAGEMENT & TRAINING CONSULTANCY (2012 – 2014)

Senior Consultant: offering expert advice and consultancy in People Operations and Business projects.

SONY CORPORATION (1997 – 2012)

Sony Online Training set-up and development at Sony Europe Limited ~ HR, (Jan 2011 - May 2012).

Training Manager at Sony Iberia ~ Customer Experience and Communications divisions (Feb 2007 - May 2012): creation, design, development, Project Management and responsible for “Sony ac@demy”, the innovative Sony Iberia eLearning Portal and Communications Platform for internal and external customers. 

AWARD: Sony ac@demy was awarded "APeL’s International Award for Excellence in e-Learning 2009"

Training Specialist at Sony Iberia ~ Marketing Services and HR divisions (Sep 2000 – Feb 2007): creation, evaluation and improvement of training plans for both internal and external customers and professionals. Selection and talent management of point-of-sale staff. Also press and specialized presentations of Sony innovations at corporate events, such as the presentation of PlayStation 3 to the Spanish media - a momentous milestone.

Product Training Specialist at Sony Spain, S.A. ~ Sony Centers & After-Sales Support department, (September 1997 - September 2000): In charge of customer service and technical support for Sony products and technologies. 

Bachelor’s Degree in Human Resource Management and Labour Relations – UNIR, in progress. 

Executive Master of Business Administration – Universitat de Barcelona, 2019. 

International Master’s Degree in Project Management – Universitat Politècnica de Catalunya, 2017. 

Master’s Degree in Human Resources Management – EAE Business School, 2015. 

Bachelor’s Degree in Primary Education – Universidad Internacional de La Rioja (UNIR).

Expert in Privacy and Web Security for Education Centers – UNIR, 2013. 

Master’s Degree in e-Learning and Learning Technologies – Universidad de Salamanca, 2010. 

Postgraduate Diploma in "Training of Trainers" – Universidad de Educación a Distancia (UNED), 2005. 

Automation and Industrial Electronics Technical Engineering – Universidad de Sevilla.