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    Customer Service Specialist - Alicante, España - Aliaxis

    Aliaxis
    Aliaxis Alicante, España

    hace 1 semana

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    De jornada completa
    Descripción

    En Aliaxis Iberia buscamos un/a Customer Service Specialist en la zona de Alicante.
    Si tienes experiencia en el sector industrial y te gusta el trato directo con los clientes, envíanos tu CV y un breve mensaje de porque te interesa la posición.
    Ofrecemos un ambiente de trabajo dinámico, formando parte de una empresa en crecimiento.

    Job Purpose

    The Customer Service Specialist is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers inquiries. End to end process from ordering to re-ordering.

  • Accurately processes customer transactions such as orders, quotes or aftersales-returns with a strong focus on service excellence.
  • Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
  • Provides information regarding availability of in-stock and out-of-stock items
  • Researches and expedites customer orders.
  • Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
  • Assigned tickets to different team members
  • Be the point of contact for the rest of the team members to help/guide them solve requirements
  • Monitor current processes and update/improve them together with the Team Leader
  • High level of knowledge in the CS systems

    • Key Responsabilities

  • Ordering

    • Assigned the orders to the rest of the team

    Execute complex orders when needed

    Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed

    Responsible for the entire Order to cash process, reception and integration in our ERP system following our company internal quality procedures

    Handling of emergency orders

    Track orders and deliveries and attend to possible incidents

    Keep our customers informed about backorders in collaboration with our demand planners and our warehouse

  • Sales Support

    • Define process improvements and understand the department process flow for better efficiency and enhanced quality of service

    Help the team members to understand and follow the new improvements

  • After Sales

    • Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined

    Maintain effective and proactive communication with customer/carriers and warehouse

    Investigate escalated claims, o

    btains appropriate data, and assembles appropriate information and facts regarding claims

    Bring best solution for the customer and for the company

    Education Business - related subject

    Working experience: 3-8 years Customer Service

    Languages & Proficiency: Spanish - Proficient, English - Basic.

    Technical Skills&Experience

    Understanding of a supply chain environment and how to work collaboratively with the Supply Chain team in CS

    Microsoft Office, especially high level in Excel. Other tools of analysis will be appreciated.

    SAP experience in an order processing.

    Experience documenting workflows

    Competencies

  • Customer orientation
  • Critical thinker and problem-solving skills
  • Good time-management skills
  • Analytical skills
  • Accuracy
  • Credibility
  • Team working skills
  • Self-Motivation

    • Key Contacts

    Internal

  • ​​Customer Service Team Leaders / Manager
  • ​​KAM
  • ​​Marketing team
  • Commercial Excellence
  • Sales Directors
  • Finance Department
  • SC
  • Logistics
  • Warehouse

    • External

    -Sales Force

    -Sales Representatives

    -Customers different segments

    -Carriers

    Forwarders

    Working Conditions

  • ​​Hybrid; home office and office
  • No physical load is required.

    • Travel

  • He/She will only travel if needed for training
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