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Alexandru Diaconu

Alexandru Diaconu

Operations Manager

Atención al Cliente / Soporte

Alicante, Alicante

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Acerca de Alexandru Diaconu:

Results driven, self-motivated operations manager with vast experience in leadership and people training.

Starting from a complex experience on sales working for one of the biggest car rental companies and overachieving the regional sales targets to working for the biggest telecom companies in Romania to leading the Just Eat Takeaway Operations for the city of Sibiu ensuring a successful launch and making the city one of the best performing in the region. 

Ready to take on another challenge. 

Experiencia

Sep2020-Jun2022

City Operations Manager | Just Eat Takeaway.com

 

-Successfully launched the operations in Sibiu during the pandemic period while hiring couriers and searching for a suitable logistic base.

-Managing day-to-day activities with an array of tasks; from overseeing and Improving KPIs to one to one meetings with couriers and local management with the goal of improving overall performance.

-Focusing on improving quality and creating a cost-conscious culture

-Proactive seeking for process improvement to ensure high quality of service by reaching the City given SLA’s and KPI's

-Managing and supervising city available vehicles and courier shift planning.

-Leading stakeholder meeting and working closely with Sales, Account Management and Customer Service to ensure high service quality for partner restaurants.

-Building and managing relationships with partner restaurants and helping in resolving their problems.

 

 

 

Oct2019-Sep2020

Sales Representative | Orange Romania

 

-Understanding and promoting company progress

-Prospect and qualify new sales leads

-Schedule meetings and presentations with prospects

Track all sales activities in company CRM system and keep current by updating account information.

-Coordinate with other team members and departments to optimize the sales effort to overachieve given targets.

-Ensuring a hassle-free customer experience

-Helped to increase customer return rates by providing excellent customer service at all times.

-Maintained up-to-date knowledge of all retail promotions. 

-Settled any customer-company disputes in a professional manner. 

 

Jan2017-Oct2019

Customer Care Representative | Klass Wagen Rent-a-Car

 

-Present full offer to final customer while maintaining a top-notch customer service. 

-Handling emergencies such as late car exchange, car accidents, mechanical failure. 

-Managing and keeping the cars in flawless condition by constantly checking and fixing potential problems. 

-Identified and maximized sales opportunities with foreign customers

Jan2016-Jan2017

Sales Representative | Avis Rent-a-Car

 

-Maintaining a top-notch customer experience while presenting the offer and the assigned car as well as the included and extra services

-Managing and keeping the car fleet in excellent conditions in order to prevent customer complaints. 

-Out-of-hours services, car exchange, accidents, out of city relocations and car change. 

-Excellent customer service skills and a commitment to customer satisfaction.

 

 

 

 

 

Educación

FP2- Electronics - LIA SIBIU

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