Alexandru Diaconu

Sep2020-Jun2022

City Operations Manager | Just Eat Takeaway.com

-Successfully launched the operations in Sibiu during the pandemic period while hiring couriers and searching for a suitable logistic base.

-Managing day-to-day activities with an array of tasks; from overseeing and Improving KPIs to one to one meetings with couriers and local management with the goal of improving overall performance.

-Focusing on improving quality and creating a cost-conscious culture

-Proactive seeking for process improvement to ensure high quality of service by reaching the City given SLA’s and KPI's

-Managing and supervising city available vehicles and courier shift planning.

-Leading stakeholder meeting and working closely with Sales, Account Management and Customer Service to ensure high service quality for partner restaurants.

-Building and managing relationships with partner restaurants and helping in resolving their problems.

Oct2019-Sep2020

Sales Representative | Orange Romania

-Understanding and promoting company progress

-Prospect and qualify new sales leads

-Schedule meetings and presentations with prospects

Track all sales activities in company CRM system and keep current by updating account information.

-Coordinate with other team members and departments to optimize the sales effort to overachieve given targets.

-Ensuring a hassle-free customer experience

-Helped to increase customer return rates by providing excellent customer service at all times.

-Maintained up-to-date knowledge of all retail promotions. 

-Settled any customer-company disputes in a professional manner. 

Jan2017-Oct2019

Customer Care Representative | Klass Wagen Rent-a-Car

-Present full offer to final customer while maintaining a top-notch customer service. 

-Handling emergencies such as late car exchange, car accidents, mechanical failure. 

-Managing and keeping the cars in flawless condition by constantly checking and fixing potential problems. 

-Identified and maximized sales opportunities with foreign customers

Jan2016-Jan2017

Sales Representative | Avis Rent-a-Car

-Maintaining a top-notch customer experience while presenting the offer and the assigned car as well as the included and extra services

-Managing and keeping the car fleet in excellent conditions in order to prevent customer complaints. 

-Out-of-hours services, car exchange, accidents, out of city relocations and car change. 

-Excellent customer service skills and a commitment to customer satisfaction.