Sarah Lopez Rouillard

Successful in partnering with executives to expand business and meet targeted regional goals. Excellence in developing and maintaining strong working customer relationships, configuring custom proposals, and coordinating projects. Highly skilled performing sales and project management in the international market. Lead cross functional teams to deliver customer outcomes and services whilst achieving client satisfaction. Organized, multi-disciplined, and a capable problem solver who drives open communication at all levels. Passionate for traveling, learning, and innovating.

WhiteWater West Ind. 2016 – 2023 : 

➤ CUSTOMER SERVICES SPECIALIST - Munich, DE - 2023
Worked closely with the Sales and Services team to grow existing customer relationships and create new business opportunities
⬧ Implemented a new regional strategy for sales development for existing customers.
⬧ Managed multiple projects concurrently, by focusing on Performance Service excellence.
⬧ Proactively closed deals with customer, including cross-selling, up-selling, and add-on sales.
➤ PROJECT MANAGER - Munich, DE - 2020
Actively managed projects within established schedules and budgets through to successful completion
⬧ Cross-functional team management and vendor collaboration to ensure compliance with project milestones.
⬧ Worked closely with sales and internal teams to meet the targeted regional goals and client’s needs.
⬧ Optimized internal processes and procedures with a strong focus on cost saving and time delivery to drive operational excellence.
➤ BUSINESS DEVELOPMENT & SALES COORDINATOR EMEA - Barcelona, SP - 2016
Business Developer with the executive VP EMEA, providing strategic sales initiatives
⬧ Provided business intelligence and operation sales support to strategic sales and marketing initiatives.
⬧ Managed the end-to-end selling process, whilst partnering with different internal teams.
⬧ Maintained strong long-term relationships with clients and external partners.
 

Hewlett-Packard Inc. 2014 – 2016 :

➤ E-COMMERCE OPERATIONS MANAGER (French Market) - Barcelona, SP - 2015
Management and maintenance of large-scale B2B and B2C products catalogue on HP Online Store
⬧ Increased operational efficiency and minimized risks by overseeing HP website management processes.
⬧ Expanded market growth via content quality, product availability and effective marketing campaigns.
⬧ Raised product marketability by providing pricing support, key selling points and offers’ launches.
➤ JUNIOR AREA CATEGORY MANAGER - HP Online Store - Paris, FR - 2014
Enhanced sales through HP product portfolio management for the French HP Online Store
⬧ Partnered with the HP Store team, analysed KPI’s, and conceptualized and coordinated offers launch.
⬧ HP Store Sales and inventory analysis and reports on sell out, selling through, and market trends.
⬧ Strategic cross-selling sales decision making for online marketing campaigns and promotions.
⬧ Primary contact for online customers services, redirecting urgent matters to the appropriate support department

MASTER DEGREE – 2015 International Business & Marketing Development
ICD Business School Paris, in apprenticeship with HP Inc.
Thesis: Digitalization and Customer Loyalty.

BACHELOR OF ARTS – 2013 Business Economics double degree
ICD Business School Paris in partnership with HFU Business School, Germany

SCIENCES PO AIX CERTIFICATE – 2013 Economic intelligence
Thesis: Introducing the German recycling system ‘Pfand’ in France.

DRIVING LICENSE B – 2011