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    Concierge Supervisor - Barcelona, España - Hotel Mandarin Oriental Barcelona

    Hotel Mandarin Oriental Barcelona
    Hotel Mandarin Oriental Barcelona Barcelona, España

    hace 2 semanas

    Default job background
    De jornada completa
    Descripción
    What will be the main functions you will perform in your position?

    • Provide guests access to all that Barcelona's and Cataluña has to offer.
    • Offer a warm, sincere and personalized welcome to all guests.
    • Create special conversations with guests, which identify personal preferences in order to record in each guest's profile history.
    • Have an in depth knowledge of directions, travel time, cost and various forms of transportation.
    • Maintain a constantly updated database with extensive information about city highlights.
    • Demonstrate firsthand knowledge of the recommendations with thorough research.
    • Is proactive and able to anticipate the complete requirements to make the experience a success.
    • Enquire as to the success or enjoyment of the recommendations made.
    • Maintain a consistent and sufficient level of brochures, maps and handouts.
    • Knows how to work with GoConcierge Software.
    • Is knowledgeable of all inhouse and arriving guests.
    • Is aware of all daily events in the hotel.
    • Arrange tickets for theatre, sporting events and local attractions.
    • Make and confirm dining reservations.
    • Arrange for package delivery and pickup for guests.
    • Provide guests with a confirmation card for dining reservations, transportation, theatre tickets, etc.
    • Communicate all important details to management and colleagues.
    • Maintain a clean, neat and organized desk.
    • Act as a guide when guests ask for direction and physically assist them to their destination within the hotel.
    • Provide clear directions for all guests travelling outside the hotel.
    • Respond to all guest needs and requests.
    • Other activities as deemed appropriate by the Chief Concierge or Director of Rooms.
    • Other projects as assigned by the management of the Hotel.
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