- Become a subject matter expert in flow management tools and processes, and how they interface with FC operations.
- Carry out deep dive analysis into improvement opportunities, promoting and leading comprehensive action plans across multiple stakeholders.
- Partnering with varied stakeholder groups across multiple business areas and levels of seniority. Communication of complex topics in an accessible way is a critical element of the role.
- Track, communicate, and influence key performance indices such as customer risk, compliance with flow planning, and performance to site level KPIs
- Take part in coaching initiatives to share your knowledge of the area with operators, or train new team members as part of their onboarding.
- You are proficient in English (European Framework level C2)
- You have a strong track record of communication skills across multiple stakeholder groups.
- You are a problem solver, comfortable working with data to make critical decisions.
- Fluency in another European language
- Able to show experience working in remote / centralized teams
- Data science skills including SQL
- You have excellent judgement, and be able to make decisions under pressure. You will be able to influence others in pressured situations in pursuit of great outcomes.
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Process Control Specialist - Barcelona, España - Amazon
Descripción
Process Control Specialist / Logistics Analyst - Night shiftNight shiftWe're expanding our team within Amazon European Central Flow
*What we do*Support FC Leadership by providing relevant expertise to help them manage their area of the fulfillment business. ECFT Process Control Specialists partner with senior leaders in our fulfillment centers to deliver world class operational standards that create great outcomes for customers.
Simplify, Standardize, and Improve Processes by using our expertise and strategic position within Amazon fulfillment to innovate on behalf of the customer every day.
Through providing standard ways of working that span the entire European flow network ECFT is able to reduce defects in the process and improve the speed at which customers receive their order.
Drive business goals such as overall volume plan, peerless customer experience, and reducing the time between a customer clicking "Buy" and receiving their order.
Making lives easier for our operations partners by reducing necessary process steps in the pursuit of autonomous flow management within the fulfillment network.
*Your role*As a Logistics Analyst (internally called Process Control Specialist) you will be responsible for the day-to-day management of flow standards in a partner Fulfillment Center (FC). You will work together with Operations leaders to plan, then execute a shift while escalating risks or standard work deviations to senior managers. The Logistics Analyst is expected act as a key advisor on all matters relating to customer fulfillment.
As part of this role you will need to be flexible to work on shift patterns including night, and weekend working.
Barcelona, ESP
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