Gerard Duran egea

Buscando oportunidades en empresas líderes para aplicar mis conocimientos y desarrollar mi carrera profesional.

World Wide Logistics Solutions                                                                                                                                                       Barcelona, Spain

Customer Service Manager and Deputy National Operations Manager                                                                                                                                                          10/21- Present

• In charge of the customer service department and assistant manager of the operations department in logistics consultancy for companies in the sector. Participation in transformation projects from a digital strategy perspective.
• Team management
• Contracting national transports
• Consultant and logistics advisor for small and large companies
• Training and evaluation of people in customer service department
• Daily dealings with clients
• Incident and complaint control
• Problem-solving

Global Home BCN                                                                                                                                                    El Masnou, Spain

Administrative officer and ICT manager                                                                                                   09/20-07/21

• Financial management: overseeing budget and finance management, including preparation of financial reports.
• Management of new technologies: assessing and adopting innovative technologies that improve the efficiency and productivity of the company.
• Customer management: maintaining relationships with customers and suppliers, responding to queries and resolving problems.
• Property management: overseeing the maintenance, repair and renovation of properties.
• Property valuation: conducting property valuations and preparing reports to assist property owners in making decisions.
• Develop all types of online processes for the company such as: social networks, website, online consultations etc...

Northweek                                                                                                                                                        Barcelona, Spain

Promotions Manager                                                                                                                                                                09/19-01/20

• Managed a team of 5 peoplein various promotions of the brand.
• Gained leadership and organization skills

Tecnocampus – Pompeu Fabra                                                                                                                                                      Barcelona, Spain

Bachelor on Business Administration and Innovation Management.                                                                  

  09/18-06/22

EF international Language Campus Oxford                                                                                             Oxford, United Kingdom

Oxford summer course                                                                                                                                                              07/17-09/17

The London school of Economics and Political Science                                                                                                                                                                              London

Erasmus Program                                                                                                                                                              02/20-06/20

• Exchange course reinforcing my Business &Economics knowledge from a Europeanprospective.