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    Senior Manager, Contract Fulfillment EMEA - Madrid, España - Amadeus

    Amadeus
    Amadeus Madrid, España

    hace 2 días

    Amadeus background
    De jornada completa
    Descripción

    Job Title

    Senior Manager, Contract Fulfillment EMEA

    Summary of the role

    As the Senior Manager, Contract Fulfillment EMEA, you'll oversee the implementation of contractual conditions for regional airlines. You'll also collaborate with cross-functional teams, enhance ways of working, support negotiations, and minimize revenue leakage. Your responsibilities include account management, contract fulfillment, business support, continuous improvement, and team leadership.

    This role is part of Amadeus' Revenue Management and Collection (R&C) department within the Corporate Finance organization. This department oversees Amadeus' business billing and collection processes.

    In this role, you'll

    1. Manage Account Relationships

  • Serve as the main contact for Digital Transformation Services (DTS) and stakeholders
  • Build strong advocacy for DTS services
  • Identify key stakeholders, plan relationships, and foster partnerships with Business Partners

    • 2. Ensure Contract Fulfillment

  • Deliver monthly Contract Fulfillment activities for the EMEA Region, meeting quality KPIs
  • Detect and address Revenue Leakages, implementing solutions
  • Manage customer interactions, resolve issues, and cooperate with solution teams

    • 3. Provide Business Support

  • Actively participate in forums to influence business decisions, reducing impacts on billing
  • Support Commercial and Commercial Finance teams in negotiations, advising on end-to-end Revenue Management processes
  • Offer a mid/long-term vision, influencing department strategy based on a broad understanding of the environment

    • 4. Drive Continuous Improvement

  • Ensure Operational Excellence for optimal results, collaborating on improvement strategies
  • Lead the implementation of improvements, monitor effectiveness, and perform Contract Fulfillment Sanity checks
  • Collaborate in the implementation of a new Knowledge Management process, supporting the team with databases, training, and onboarding

    • 5. Lead and Motivate Teams

  • Motivate team members, set smart goals, and share expectations
  • Upskill and develop team members, supporting them through change and transition
  • Foster communication and cooperation within the team, encouraging constructive confrontation and reinforcing team goals

    • About the ideal candidate

  • University degree in Business, Economics, Finance or related field
  • Minimum 5-7 years of experience in travel/tech industry or airlines preferred, with at least 3 years in people management
  • Proficient in MS Office; Knowledge of Eloqua, Salesforce, Seismic Workfront or other marketing tools knowledge and expertise a plus
  • Proficient in English (both verbal and written); another language is a plus
  • Excellent interpersonal, problem-solving, and negotiation skills
  • Critical thinker with strategic vision and continuous improvement mindset
  • Ability to clearly articulate complex information to a wide range of audiences
  • Strong strategic, planning, and organizational skills and ability to execute on plans to meet objectives

    • What we can offer you

  • Be part of a multicultural team of 16,000+ professionals
  • Work at one of the world's top 15 software companies
  • Opportunity to learn, grow, and work on complex challenges
  • Flexible hybrid work from 1-2 days per week
  • Competitive compensation and benefits package
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