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    Customer Success Executive - Madrid, España - Blip en Español

    Blip en Español
    Blip en Español Madrid, España

    hace 1 semana

    Default job background
    De jornada completa
    Descripción

    Blip es una empresa brasileña de tecnología que llega a México y España para trabajar en el mercado local en conjunto con nuestros socios comerciales como Apple, Google y Meta.

    Para ayudarnos en esta aventura, buscamos profesionales de servicio al cliente apasionados y orientados a resultados que nos ayuden en la retención y satisfacción del cliente, garantizando el éxito de sus proyectos.

    CSM

    Como Customer Success Manager en Blip, serás la persona responsable de acompañar al cliente en toda la jornada, garantizando una adopción de los servicios contratados, donde se muestre un verdadero valor para nuestros clientes, garantizando así su satisfacción para lograr una retención y fidelización. También serás el punto de contacto para temas clave que garanticen su operación con BLIP.

    Únete a nosotros en esta aventura

    Principales responsabilidades

  • Entender las necesidades y objetivos del cliente, para garantizar el cumplimiento de las mismas.
  • Ayudar a impulsar un rápido retorno de la inversión en la solución de Blip para el cliente.
  • Crear relaciones a largo plazo con los stakeholders principales
  • Realizar reuniones programadas regularmente con las partes interesadas clave para garantizar que se cumplan los objetivos del cliente.
  • Asegurar la satisfacción del cliente.
  • Monitorear el Customer Healthscore del cliente
  • Organizar y coordinar internamente los recursos para cumplir con las expectativas del cliente y sus KPI ́s.
  • Mantener una comunicación asertiva y constante con el cliente para lograr asegurar de que los contactos actúen como defensores de Blip a lo interno de su organización.
  • Comunicar los comentarios e ideas de los clientes que pueden ser una mejora o tendencia al equipo de producto, para que este pueda analizar la estandarización para los demás clientes.
  • Impulsar la participación del cliente y la asistencia a eventos / seminarios web relacionados con el negocio u otras actividades.¿Qué esperamos del CSM?
  • Experiencia en atención a clientes empresariales
  • Experiencia comercial o como ejecutivo de cuentas
  • Experiencia en servicios digitales y/o SaaS
  • Experiencia en la retención de los clientes
  • Acelerar la adopción y garantizar el correcto funcionamiento y entendimiento de la solución.
  • Capacidad de autoaprendizajeHará una diferencia si tienes
  • Experiencia en el mercado/industria digital.
  • Experiencia en gestión de cuentas.
  • Conocimiento de la herramienta Hubspot.
  • Idioma Inglés o Portugues.
  • + 5 años de experiencia. (comercial atendiendo cunetas B2B o CS)Skills:
  • Resolución de Problemas
  • Análisis e interpretación de datos
  • Empatía y Orientación al Cliente
  • Habilidades de Comunicación
  • Trabajo en equipo
  • Negociación y habilidades comerciales
  • Orientado en resultados
  • Gestión de ProyectosTe ofrecemos:
  • Sueldo competitivo
  • Bono trimestral
  • Horario flexible.
  • Trabajo híbrido (presencial/home office)
  • Excelente ambiente de trabajo

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