Trabajos
>
Barcelona

    SAP SRM_MM Technical Support Specialist - Barcelona, España - Schwarz Dienstleistung KG

    Schwarz Dienstleistung KG
    Schwarz Dienstleistung KG Barcelona, España

    hace 1 semana

    Default job background
    Descripción
    At Schwarz Global Services – Barcelona, we offer high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, STACKIT and XMCyber. We are in the worldwide top 5 of Retail companies with stores spread in 33 countries, more than 6 billion costumers, and over employees. We strive to develop and implement smart and efficient IT solutions to deliver the best experience to our users, customers, and colleagues. We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.

    At the Schwarz IT Hub in Barcelona we offer high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion and PreZero.

    We are in the worldwide top 5 of Retail companies with stores, more than 6 billion of costumers and workers.

    We develop and implement smart and efficient IT solutions to deliver the best experience to whole users.

    We are looking for open-minded colleagues with passion for technology. We offer you diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.

    Objectives of the position

    The objective of the position is to offer a 'Second Level' support service in the Procurement area -SAP SRM & SAP MM- to solve irregularities and incidents in the systems, managing requests and giving support to the international users.

    The employee works independently on the continuously improvement process to optimize support and stabilize the systems (e.g. by setting up monitoring)

    Functions

    The employee is mainly responsible for the following functions always in coordination with his/her line manager:

    Manage requests from users registered in the ticketing tools, maintaining the levels established in the SLA's, eg: authorization access, Customizing, Job Planning
    Give support to users in functional questions about the respective applications.
    Answers questions about processes and the status of the systems
    Acts partly as an interface between the Business Consulting units and the business units responsible for the development and implementation of new systems and the infrastructural operation of systems
    Identifies possible system improvements and drives them within the corresponding team (e.g. by means of operational problem management)
    Controls, plans and is responsible for processing in the systems with a business background and coordination
    Monitoring business processes (from operational planning and the development of suitable monitoring to event handling/escalation processes)
    Identify system problems (recurring incidents) and work proactively to solve them.
    Operational knowledge management (Provide training to end users, collaborators or Business Consultings when required)
    Notify users, BCs and/or other teams about serious incidents in the system and any change in procedure.
    Test Activities (Develops test plans together with BC and Business)
    Quality assurance measures (CSI)
    Work following the established guidelines regarding Incident Management, Problem Management and Knowledge Management processes.

    Your profile

    Desired University degree in Information Technology or similar
    You have already professional experience in Support tasks or IT projects
    Ideally you have experience handling Support Ticketing Systems
    Knowledge in SAP SRM & SAP MM is nice to have
    Fluent English and German
    It motivates you when you familiarize yourself with new topics
    You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
    You enjoy working in an international team
    You are results oriented, and demonstrate a 'can-do' attitude – adaptability, flexibility and resourcefulness
    Knowledge in ITIL is a plus.

    What we offer

    Our employees are important to us: we will hire you in a permanent position.

    Training: We will train you intensively in SAP HCM & Success Factors areas as well as in other competences that will help you grow professionally.

    Responsibility: You will have your area of responsibility as main expert on some areas.

    Team: You will work in a motivated international team and achieve great things together

    We offer a competitive compensation and benefits package: lunch vouchers, health and dental insurance, transport, wellbeing, etc.

    We look forward to receiving your application.

    Schwarz Global Services · Rosario Cazorla Méndez · Reference no
    C/Bergara 13, floor 5, 08002 Barcelona

  • AkzoNobel

    Sales and Market Support Specialist

    hace 5 días

    AkzoNobel Barcelona, España

    Hemos sido pioneros abriendo un mundo de posibilidades para dar vida a las superficies durante más de 200 años. Como expertos en recubrimientos, hemos fabricado tantos que muy probablemente usted siempre se encuentre a tan solo unos pocos metros de alguno de nuestros productos. N ...

  • MartiDerm

    Commercial Support Specialist

    hace 5 días

    MartiDerm Barcelona, España De jornada completa

    MartiDerm, tú eres la fórmula · MartiDerm es una empresa líder en dermo-cosmética, destacando por la creación de la categoría de las ampollas. MartiDerm ha tenido un fuerte crecimiento desde 1952 y actualmente estamos en pleno proceso de transformación. MartiDerm se diferencia po ...

  • Hyperion Materials & Technologies

    IT Support Specialist

    hace 3 días

    Hyperion Materials & Technologies Barcelona, España

    Resumen del puesto · Su misión será dar soporte a las necesidades internas del departamento de IT. Las principales responsabilidades serán: · Gestionar de soporte comercial y IT dentro de Hyperion Focus: Operando dentro de los valores centrales y principios operativos de la organ ...

  • ADP, Inc.

    Senior Product Support Specialist

    hace 1 semana

    ADP, Inc. Barcelona, España

    ADP selecciona un Support & Q&A – Zadig payroll platform · Acerca de ADP: Somos un líder mundial en tecnología de recursos humanos que ofrece lo último en inteligencia artificial y aprendizaje automático para nóminas, impuestos, recursos humanos, beneficios y muchas más soluci ...

  • Adp, Inc.

    Senior Product Support Specialist

    hace 22 horas

    Adp, Inc. Barcelona, España

    ADP selecciona un Support & Q&A – Zadig payroll platform Acerca de ADP: Somos un líder mundial en tecnología de recursos humanos que ofrece lo último en inteligencia artificial y aprendizaje automático para nóminas, impuestos, recursos humanos, beneficios y muchas más soluciones. ...

  • Amazon

    Account Health Support Specialist

    hace 1 semana

    Amazon Barcelona, España

    Diese Stelle ist im Büro in unserer modernen Büroeinrichtung in Barcelona, Spanien, im Herzen des Technologiezentrums der Stadt, im @22 Viertel, Poblenou. Alle unsere Arbeitsstellen im Büro bieten zusätzliche Flexibilität von zu Hause aus zu arbeiten, bis zu maximal 2 Tage pro Wo ...

  • Mitek Systems, Inc.

    It Support Specialist

    hace 3 días

    Mitek Systems, Inc. Barcelona, España

    Mitek(NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial int ...

  • Mitek

    IT Support Specialist

    hace 1 semana

    Mitek Barcelona, España De jornada completa

    Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial in ...

  • Mitek Systems, Inc.

    IT Support Specialist

    hace 6 días

    Mitek Systems, Inc. Barcelona, España

    Mitek(NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial int ...

  • All European Careers

    Senior It Support Specialists

    hace 1 semana

    All European Careers Barcelona, España

    Senior IT Support Specialists - Relocation within Europe We're seeking enthusiastic and adaptable candidates, whoare eager to expand their horizons and gain unparalleled experience in adiverse international environment. This opportunity is ideal for those lookingto build a global ...

  • Webfleet Solutions B.V.

    Customer Support Specialist

    hace 1 semana

    Webfleet Solutions B.V. Barcelona, España

    With this position you will join a team of9 colleagues dedicated toBeneluxregion, based inBarcelonaand you will report to the Regional Team Leader. · You will identify, troubleshoot, and help resolve customers' issues efficiently and accurately, collaborating with peers and othe ...

  • Monta

    Customer Support Specialist

    hace 1 semana

    Monta Barcelona, España

    Do you enjoy helping people and have experience in delivering excellent customer support? Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their offi ...

  • Monta

    Customer Support Specialist

    hace 5 días

    Monta Barcelona, España

    Do you enjoy helping people and have experience in delivering excellent customer support? · Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their of ...

  • Monta

    Customer Support Specialist

    hace 6 días

    Monta Barcelona, España De jornada completa

    Do you enjoy helping people and have experience in delivering excellent customer support? · Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. · At our core, we make EV char ...

  • All European Careers, S.L.

    Senior IT Support Specialists

    hace 6 días

    All European Careers, S.L. Barcelona, España

    We're seeking enthusiastic and adaptable candidates, who are eager to expand their horizons and gain unparalleled experience in a diverse international environment. This opportunity is ideal for those looking to build a global network and develop professional skills in a multicul ...

  • Monta

    Customer Support Specialist

    hace 6 días

    Monta Barcelona, España De jornada completa

    Do you enjoy helping people and have experience in delivering excellent customer support? · Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their of ...

  • Monta

    Customer Support Specialist

    hace 5 días

    Monta Barcelona, España

    Do you enjoy helping people and have experience in delivering excellent customer support? · Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their of ...

  • Monta

    Customer Support Specialist

    hace 5 días

    Monta Barcelona, España

    Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. · At our core, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experienc ...

  • Monta

    Customer Support Specialist

    hace 6 días

    Monta Barcelona, España De jornada completa

    Do you enjoy helping people and have experience in delivering excellent customer support? · Are you customer-focused, have a technical understanding, and a personality that can make people smile through our support channels? · Are you motivated by working in a scale-up company mo ...

  • Monta

    Customer Support Specialist

    hace 1 semana

    Monta Barcelona, España De jornada completa

    Do you enjoy helping people and have experience in delivering excellent customer support? · Are you customer-focused, have a technical understanding, and a personality that can make people smile through our support channels? · Are you motivated by working in a scale-up company mo ...