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    Sales Operations - Madrid, España - Amadeus

    Amadeus
    Amadeus Madrid, España

    hace 20 horas

    Amadeus background
    Descripción

    Sales Operations & Process improvement Nexwave page is loaded

    Sales Operations & Process improvement Nexwave

    Apply locations Nice Madrid time type Full time posted on Posted Today job requisition id R18273

    Job Title

    Sales Operations & Process improvement Nexwave

    Business environment & Purpose

    Nexwave is a growth business incubation vehicle for uncertain adjacencies and diversification, serving the Horizon 3 Strategies of Travel Unit, Hospitality and Corporate Strategy. Nexwave is a recognized center of expertise to ensure consistent and rigorous de-risking of highly uncertain business opportunities by the company.

    Governance & Portfolio Office organization ensures that Nexwave's portfolio, governance and overall operations are managed efficiently and that highly professional services and support is delivered to key stakeholders in and beyond Nexwave.

    Your Main Responsibilities

    Common accountabilities :

    • Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area.
    • Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
    • Works with a moderate level of guidance and direction from manager.

    Specific accountabilities :

    • SalesForce expert with Minimum 2 years experience

    Contract Administration

    • Responsible for the centralization, registration and quality check of all contractual documents prior to implementation and billing.
    • Responsible for process to activate implementation and billing for all products, ensuring compliance with internal processes.
    • Responsible for registering incoming documents and coordinate the legal validation and Amadeus signature.
    • Update and maintain the database of contracted and implemented products per customer.
    • Activation of implementation and billing processes of all products.

    Product Activation

    • Provide sales force with relevant order forms to activate post-cutover optional features in scope.
    • Responsible for the analysis, monitoring and release of all order forms resulting in the notification and activation of a product.
    • Assume Order Online Manager role for all products available online.
    • Update the database with contractual product information and activation.
    • Collect and update the database with Win/ Loss, whos' in charge and ad hoc request.

    Reporting tools and systems

    • Ensure timely and accurate CRM accounts management, quality of content, report preparation by the team.
    • Monitor effectiveness of training / adoption activities carried out by team for commercial teams.
    • Oversee, monitor, report and follow up on interfacing to other systems and tools to ensure timely resolution / escalation.
    • Ensure all the material and documentation needed to be compliant with the sales process is available for the sales force.

    Process improvement

    • Map, formalize and follow-up on processes associated with Nexwave portfolio (governance, SalesForce, Notion,...)
    • Identify and measure key performance indicators to evaluate process effectiveness and efficiency
    • Identify and support process improvement opportunities
    • Develop and promote tools and techniques to increase process efficiency and improve performance
    • Develop, implement and maintain a performance measurement and reporting system.

    What we can offer you

    • Be rewarded with a competitive remuneration, an individual and company bonusand enjoy many benefits.
    • Work from anywhere: Flexible teleworking from 1 to 3 days per week. You will also benefit from a home office set-up premium & monthly allowance.
    • 6 weeks holiday, plus pension contribution and healthcare insurance.
    • Experience in an environment with unique complexity and a hardly matched criticality among the leading tech companies.
    • Professional development in a truly international and multisite environment with a great mix of people.
    • A wide set of trainings available to broaden yourknowledge and enhance your soft skillsincluding onsite and on-line learning hubs packed of technical and soft skills to help to develop any competencies.
    • Enter a diverse and inclusive workplace.
    • Enjoy your office life: Coffee hubs to work or relax, quiet zone, flexible desks and agile areas, on site restaurants, tennis, soccer, yoga, dance, on-site sport center and classes and on-site concierge services.

    How do we hire?

    • Online application : Submit your online application and our Talent Acquisition team will get in touch if your skills match the role.
    • Phone Interview : We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions.
    • Online Testing : Depending on the role you applied for, you may have to do some online tests.
    • Interviews : First, you'll meet one of our talent teams. Then you'll have an interview with a member or members of the team you're looking to join.
    • Offer : Our Talent team will make you a job offer and welcome you to your new role with us.
    • Join our global team : Where you can develop your skills and build an international career that matters.

    100% of the people we've recruited started by applying. Take a chance

    Diversity & Inclusion

    We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

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