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Madrid
Eva Alonso Rodríguez

Eva Alonso Rodríguez

GDS transport back office expert

Turismo / Viajes / Hospitalidad

Madrid, Madrid

Social

Acerca de Eva Alonso Rodríguez:

  • Knowledge in ATC and manual reissues in cryptic mode, working with fare families, ancillaries servicies, EMD’s and PNR historical. (Amadeus GDS Use and NDC systems)
  • Working daily with cryptic queues.
  • In charge of smart keys improvement.
  • In charge of training new team members

Experiencia

Currently working at Viajes El Corte Inglés as GDS transport operations expert.

Main tasks:

  • Knowledge in ATC and manual reissues in cryptic mode, working with fare families, ancillaries servicies, EMD’s and PNR historical. (Amadeus GDS Use and NDC systems)
  • Working daily with cryptic queues.
  • In charge of smart keys improvement.
  • In charge of training new team members

From 2019-2020 I work as Customer Service at Viajes El Corte Inglés.

Main tasks:

  • Customer support via phone, chat and whatsapp.
  • Knowledge of Amadeus GDS system for flight reservation, Revalex for cruises and internal system for Hotels and Disney.
  • Exclusive after-sales management

From 2017-2019 I work as Sales Assistant at Air Europa Office at Adolfo Suarez - Madrid Barajas Airport.

Main tasks:

  • In charge of new ticketing.
  • Knowledge in voluntary flight tickets changes, involuntary flight changes, ancillaries services.
  • Knowledge in overbooking resolution.
  • Amadeus Altéa Departure Control - Customer Management

Educación

Amadeus Learning Courses:

Working with fare families, 2023 / Ancillary Services, 2022  / Electronics Miscellaneous Documents, 2022 / Working with PNR History, 2022 / Cryptic Reissues and Refunds, 2021 / ATC Reissues and Refunds, 2021 / Manual Reissues and Refunds, 2021 

Escuela superior de Hostelería y Turismo, ES

Bachelor in Tourism, 2017

Profesionales del mismo sector Turismo / Viajes / Hospitalidad que Eva Alonso Rodríguez

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