Acerca de Eva Alonso Rodríguez:
- Knowledge in ATC and manual reissues in cryptic mode, working with fare families, ancillaries servicies, EMD’s and PNR historical. (Amadeus GDS Use and NDC systems)
- Working daily with cryptic queues.
- In charge of smart keys improvement.
- In charge of training new team members
Experiencia
Currently working at Viajes El Corte Inglés as GDS transport operations expert.
Main tasks:
- Knowledge in ATC and manual reissues in cryptic mode, working with fare families, ancillaries servicies, EMD’s and PNR historical. (Amadeus GDS Use and NDC systems)
- Working daily with cryptic queues.
- In charge of smart keys improvement.
- In charge of training new team members
From 2019-2020 I work as Customer Service at Viajes El Corte Inglés.
Main tasks:
- Customer support via phone, chat and whatsapp.
- Knowledge of Amadeus GDS system for flight reservation, Revalex for cruises and internal system for Hotels and Disney.
- Exclusive after-sales management
From 2017-2019 I work as Sales Assistant at Air Europa Office at Adolfo Suarez - Madrid Barajas Airport.
Main tasks:
- In charge of new ticketing.
- Knowledge in voluntary flight tickets changes, involuntary flight changes, ancillaries services.
- Knowledge in overbooking resolution.
- Amadeus Altéa Departure Control - Customer Management
Educación
Amadeus Learning Courses:
Working with fare families, 2023 / Ancillary Services, 2022 / Electronics Miscellaneous Documents, 2022 / Working with PNR History, 2022 / Cryptic Reissues and Refunds, 2021 / ATC Reissues and Refunds, 2021 / Manual Reissues and Refunds, 2021
Escuela superior de Hostelería y Turismo, ES
Bachelor in Tourism, 2017
Profesionales del mismo sector Turismo / Viajes / Hospitalidad que Eva Alonso Rodríguez
Profesionales de diferentes sectores cerca de Madrid, Madrid
Otros usuarios que se llaman Eva
Trabajos cerca de Madrid, Madrid
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