Eva Alonso Rodríguez

• Knowledge in ATC and manual reissues in cryptic mode, working with fare families, ancillaries servicies, EMD’s and PNR historical. (Amadeus GDS Use and NDC systems)
• Working daily with cryptic queues.
• In charge of smart keys improvement.
• In charge of training new team members

Currently working at Viajes El Corte Inglés as GDS transport operations expert.

Main tasks:

• Knowledge in ATC and manual reissues in cryptic mode, working with fare families, ancillaries servicies, EMD’s and PNR historical. (Amadeus GDS Use and NDC systems)
• Working daily with cryptic queues.
• In charge of smart keys improvement.
• In charge of training new team members

From 2019-2020 I work as Customer Service at Viajes El Corte Inglés.

Main tasks:

• Customer support via phone, chat and whatsapp.
• Knowledge of Amadeus GDS system for flight reservation, Revalex for cruises and internal system for Hotels and Disney.
• Exclusive after-sales management

From 2017-2019 I work as Sales Assistant at Air Europa Office at Adolfo Suarez - Madrid Barajas Airport.

Main tasks:

• In charge of new ticketing.
• Knowledge in voluntary flight tickets changes, involuntary flight changes, ancillaries services.
• Knowledge in overbooking resolution.
• Amadeus Altéa Departure Control - Customer Management

Amadeus Learning Courses:

Working with fare families, 2023 / Ancillary Services, 2022  / Electronics Miscellaneous Documents, 2022 / Working with PNR History, 2022 / Cryptic Reissues and Refunds, 2021 / ATC Reissues and Refunds, 2021 / Manual Reissues and Refunds, 2021 

Escuela superior de Hostelería y Turismo, ES

Bachelor in Tourism, 2017