Trabajos
>
Barcelona

    IT Support Specialist 3 - Barcelona, España - MongoDB

    MongoDB
    MongoDB Barcelona, España

    hace 1 semana

    Default job background
    Descripción

    MongoDB is seeking the newest member of the Office IT Team. You will join an existing team that provides technical support for all of our EMEA offices and remote staff.

    Our goal is to maximize the efficiency of our colleagues through the use of technology. This means we split our time between providing top-notch end user support, and developing smart solutions aimed at simplifying complicated day-to-day tasks.

    Our team manages all elements of internal office tech infrastructure, including: email administration, employee onboarding, network administration, security access, asset management, and more. You will have the opportunity to design, implement, operate, and troubleshoot the systems, services, and tools we own, in both physical and cloud-based environments.

    We believe strongly in personal growth and mentorship so your ability to succeed is directly related to your desire to grow.

    We are looking to speak to candidates who will be based onsite in our Barcelona office.

    Candidate Profile

    Our ideal candidate will have:

  • Experience: Three years of experience providing technical support to end-users, including troubleshooting hardware and software issues, managing user accounts, and maintaining documentation
  • Language Skills: Proficiency in English necessary for effective communication with colleagues and end-users
  • Technical Growth: Demonstrated desire to grow technically and stay updated with emerging technologies and best practices
  • Platform Familiarity: Hands-on experience with Mac OS, Windows Desktop Operating Systems including system configuration, troubleshooting, and administration tasks
  • Diagnostic Skills: Strong diagnostic/troubleshooting abilities with real-world technical issues, with a track record of resolving complex problems efficiently
  • Automation Focus: Strong inclination towards automation, with the ability to identify opportunities for process improvement and automate routine tasks using scripting languages like Python or automation tools
  • Communication Skills: Clear and concise communication of complex technical topics to diverse audiences, both verbally and in writing
  • Calm and Empathetic: Naturally calm and empathetic demeanor under pressure, with the ability to maintain professionalism and focus on problem-solving during challenging situations
  • Multitasking Ability: Ability to manage multiple tasks concurrently, prioritize effectively, and adapt to changing priorities in a fast-paced environment
  • Travel: Willingness to travel within EMEA, for onsite support, training sessions, or team meetings
  • Experience with Technologies: Experience with Slack, Zoom, Confluence, JIRA, Zendesk, Google Apps, JAMF, Airwatch, and Oomnitza, with proficiency in using these tools to support end-users and streamline processes

    • Position Expectations

  • Support Colleagues: Assist colleagues in maximizing their technological efficiency by investigating and troubleshooting issues, providing guidance, and sharing best practices
  • Technical Leadership: Provide training sessions for colleagues on using various tools and technologies effectively, and develop self-service resources such as knowledge base articles and video tutorials
  • On-Call Support: Participate in on-call support rotations, including off-hour maintenance and upgrades, to ensure uninterrupted service availability
  • System Support: Provide proactive support for network, and audio/visual systems, including setup, configuration, and troubleshooting for company meetings and events
  • Device Management: Configure, deploy, and maintain user devices and accounts, emphasizing automation wherever possible to streamline the provisioning process and enhance user experience
  • Documentation: Maintain detailed documentation of work completed, including troubleshooting steps, solutions implemented, and lessons learned, to contribute to the knowledge base and improve user guides

    • Success Measures

    The IT Specialist will be successful in this role when they can execute the following strategic tasks/responsibilities

    Within 3 Months:

  • Technical Competence: Demonstrate proficiency in handling day-to-day IT tasks independently, including troubleshooting user issues, configuring devices, and managing user accounts
  • Personal Growth: Show progress in acquiring knowledge of the services and technologies deployed within the organization, actively participating in training sessions and seeking opportunities for skill development
  • Customer Service: Provide responsive and effective technical support to end-users, ensuring timely resolution of issues and maintaining high levels of user satisfaction

    • Within 6 Months:

  • Problem Solving: Identify and propose solutions to inefficiencies within the support environment, implementing process improvements and automation to enhance productivity
  • Efficiency Mindset: Begin thinking strategically about efficiency, actively contributing ideas and initiatives to optimize workflows and streamline support processes
  • Communication: Effectively communicate team challenges and support solutions internally, contributing to the development of self-service resources and knowledge base articles

    • Within 12 Months:

  • Advanced Proficiency: Achieve advanced proficiency in technical skills, becoming a subject matter expert in specific areas such as networking configurations or automation scripting
  • Innovation: Implement novel solutions to complex technical challenges, leveraging advanced techniques and technologies to enhance service delivery and user experience
  • Research and Development: Continuously research and analyze feedback from internal customers and system metrics, driving ongoing improvements in IT services and processes through automation and optimization initiatives
  • AkzoNobel

    Sales and Market Support Specialist

    hace 1 semana

    AkzoNobel Barcelona, España

    Hemos sido pioneros abriendo un mundo de posibilidades para dar vida a las superficies durante más de 200 años. Como expertos en recubrimientos, hemos fabricado tantos que muy probablemente usted siempre se encuentre a tan solo unos pocos metros de alguno de nuestros productos. N ...

  • MartiDerm

    Commercial Support Specialist

    hace 1 semana

    MartiDerm Barcelona, España De jornada completa

    MartiDerm, tú eres la fórmula · MartiDerm es una empresa líder en dermo-cosmética, destacando por la creación de la categoría de las ampollas. MartiDerm ha tenido un fuerte crecimiento desde 1952 y actualmente estamos en pleno proceso de transformación. MartiDerm se diferencia po ...

  • Hyperion Materials & Technologies

    IT Support Specialist

    hace 5 horas

    Hyperion Materials & Technologies Barcelona, España

    · Resumen del puesto · Su misión será dar soporte a las necesidades internas del departamento de IT. Las principales responsabilidades serán : · Gestionar de soporte comercial y IT dentro de Hyperion Focus : Operando dentro de los valores centrales y principios operativos de la ...

  • Hyperion Materials & Technologies

    IT Support Specialist

    hace 5 días

    Hyperion Materials & Technologies Barcelona, España

    Resumen del puesto · Su misión será dar soporte a las necesidades internas del departamento de IT. Las principales responsabilidades serán: · Gestionar de soporte comercial y IT dentro de Hyperion Focus: Operando dentro de los valores centrales y principios operativos de la organ ...

  • ADP, Inc.

    Senior Product Support Specialist

    hace 1 semana

    ADP, Inc. Barcelona, España

    ADP selecciona un Support & Q&A – Zadig payroll platform · Acerca de ADP: Somos un líder mundial en tecnología de recursos humanos que ofrece lo último en inteligencia artificial y aprendizaje automático para nóminas, impuestos, recursos humanos, beneficios y muchas más soluci ...

  • Adp, Inc.

    Senior Product Support Specialist

    hace 2 días

    Adp, Inc. Barcelona, España

    ADP selecciona un Support & Q&A – Zadig payroll platform Acerca de ADP: Somos un líder mundial en tecnología de recursos humanos que ofrece lo último en inteligencia artificial y aprendizaje automático para nóminas, impuestos, recursos humanos, beneficios y muchas más soluciones. ...

  • Amazon

    Account Health Support Specialist

    hace 1 semana

    Amazon Barcelona, España

    Diese Stelle ist im Büro in unserer modernen Büroeinrichtung in Barcelona, Spanien, im Herzen des Technologiezentrums der Stadt, im @22 Viertel, Poblenou. Alle unsere Arbeitsstellen im Büro bieten zusätzliche Flexibilität von zu Hause aus zu arbeiten, bis zu maximal 2 Tage pro Wo ...

  • Mitek Systems, Inc.

    IT Support Specialist

    hace 1 día

    Mitek Systems, Inc. Barcelona, España

    Mitek(NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial int ...

  • Mitek Systems, Inc.

    IT Support Specialist

    hace 1 semana

    Mitek Systems, Inc. Barcelona, España

    Mitek(NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial int ...

  • Mitek Systems, Inc.

    It Support Specialist

    hace 5 días

    Mitek Systems, Inc. Barcelona, España

    Mitek(NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial int ...

  • Mitek

    IT Support Specialist

    hace 1 semana

    Mitek Barcelona, España De jornada completa

    Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial in ...

  • All European Careers, S.L.

    Senior IT Support Specialists

    hace 1 semana

    All European Careers, S.L. Barcelona, España

    We're seeking enthusiastic and adaptable candidates, who are eager to expand their horizons and gain unparalleled experience in a diverse international environment. This opportunity is ideal for those looking to build a global network and develop professional skills in a multicul ...

  • Monta

    Customer Support Specialist

    hace 1 semana

    Monta Barcelona, España

    Do you enjoy helping people and have experience in delivering excellent customer support? Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their offi ...

  • startup - Jobboard

    IT Support Specialist 3

    hace 1 día

    startup - Jobboard Barcelona, España

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion ...

  • Monta

    Customer Support Specialist

    hace 1 semana

    Monta Barcelona, España

    Do you enjoy helping people and have experience in delivering excellent customer support? · Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. · At our core, we make EV cha ...

  • Webfleet Solutions B.V.

    Customer Support Specialist

    hace 1 semana

    Webfleet Solutions B.V. Barcelona, España

    With this position you will join a team of9 colleagues dedicated toBeneluxregion, based inBarcelonaand you will report to the Regional Team Leader. · You will identify, troubleshoot, and help resolve customers' issues efficiently and accurately, collaborating with peers and othe ...

  • Monta

    Customer Support Specialist

    hace 1 semana

    Monta Barcelona, España De jornada completa

    Do you enjoy helping people and have experience in delivering excellent customer support? · Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their of ...

  • Monta

    Customer Support Specialist

    hace 1 semana

    Monta Barcelona, España

    Do you enjoy helping people and have experience in delivering excellent customer support? · Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their of ...

  • Monta

    Customer Support Specialist

    hace 1 semana

    Monta Barcelona, España

    Do you enjoy helping people and have experience in delivering excellent customer support? · Monta, an Information Technology and Services company founded in 2020, is seeking a highly motivated and skilled Customer Support Specialist with fluency in multiple languages for their of ...

  • Monta

    Customer Support Specialist

    hace 1 semana

    Monta Barcelona, España

    Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. · At our core, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experienc ...