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    Collections Help Desk Agent - Barcelona, España - Adevinta

    Adevinta
    Adevinta Barcelona, España

    hace 1 día

    Adevinta background
    De jornada completa
    Descripción

    Adevinta is seeking a dynamic and customer-oriented Help Desk Agent in the Collection Team.

    You will play a crucial role in addressing customer and business queries related to collections. You'll be responsible for handling inquiries promptly and professionally, ensuring a high level of customer satisfaction while supporting the company's financial operations.

    Reporting directly to the Collections Team Lead. This is a hybrid role and the office is based in Barcelona (Poblenou).

    We established our Global Headquarters in Barcelona when Adevinta was created in 2019. Here you'll find most of our Central Functions teams, although we also have people based in our other main hubs in Paris, Amsterdam and Berlin as well as in our local offices across the globe. Our local brands are founded on the connections between people, and as an international group we create networks of talented Adevintans who work together towards a common purpose across geographies and disciplines.

    What you'll do:
  • Customer Support: Provide first-line support to customers regarding collection-related queries, including but not limited to billing inquiries, payment processing, and account adjustments.
  • Issue Resolution: Investigate and resolve customer issues efficiently, demonstrating empathy and understanding while adhering to company policies and procedures.
  • Communication: Communicate effectively with customers via various channels such as email, phone, and chat, ensuring clear and concise explanations and solutions.
  • Business Liaison: Collaborate with internal stakeholders such as finance, sales, and customer service teams to address complex customer issues and ensure a seamless resolution process.
  • Documentation: Accurately document all customer interactions and transactions in the appropriate systems, maintaining thorough records for future reference.
  • Good knowledge on account receivable principles and concepts.
  • Activity performance: tickets management, cleaning/management email per day, week, month.
  • Order management, Creation of invoices, Debit memos, managing rebates/discounts, credit notes/memos, posting adjustments,
  • Contact with sales / customers via phone, email, slack, etc.
  • Uploading invoices to external platforms and monitoring (customer portal uploads).

    Who you are:
  • Minimum two years experience in the same or similar position - Help Desk Agent / Customer service (B2B) field.
  • Professional / Native Spanish and English (minimum B1-B2 level)
  • Experience with SAP / S4HANA for Order to Cash processes.
  • Strong experience working with Excel/Spreadsheets and PowerPoint/Slides.
  • Knowledge of ticketing tools: Jira, Assyst, etc.
  • Strong interpersonal and communication skills.
  • Proactiveness, improvement driver, problem solver.

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