IT Service Desk Agent - Barcelona, España - Blu Selection

Blu Selection

Empresa verificada

Barcelona, España

hace 5 días

Publicado por:

Isabel García

beBee Recruiter

Descripción

Do you have a positive attitude with a go
- getter mindset?

Are you interested in learning more about customer satisfaction in IT?

Would you like to join a globally thriving IT company?

Good, then this might be your entry ticket

The Company.

Our client is Europe's leading independent provider of IT Consultancy services.

They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages.

For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major aviation company.

Aufgaben

The Job.

In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.

Your main responsibilities will be:

Resolving any ITrelated issues of your partners that could occur during their office day
Documenting calls on the ticketing tool
Escalating problems to the different respective teams
Maintaining and improving the customer satisfaction level
Communicating to your direct teammates and different departments

Qualifikation

The Profile.

You speak German and English fluently, Spanish is desirable
You are interested in learning more about IT
You display analytical and systematic problemsolving abilities
You possess outstanding communication skills and the mindset of a teamplayer
You are reliable and punctual

Benefits:

The Offer.

An entry salary of 20.500€
39hrs/ week in rotating shifts
A permanent contract (contrato indefinido)
Private health insurance (Sanitas) that includes basic dental care
The opportunity to work and grow in an established multinational company with global presence
A generous restaurant voucher
Fullypaid training
Career developement and leadership program opportunities
Free language courses in Spanish, French, and English
An uplifting and supportive team to become part of

Feel free to check our other opportunities for German speakers in Spain or send us your CV to be considered for other projects or future opportunities.