IT Service Desk Agent - Barcelona, España - BCD Travel Corporate

BCD Travel Corporate

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Our people are some of the best in the industry. Do you have what it takes to join us?

IT Service Desk Agent (Remote)**- Full time, Spain_

As the IT Service Desk Technician, you will represent the ICT Organization as a member of the IT Service Desk for Europe delivering qualified IT 1st Level support to employees companywide.

You will provide incident resolution with users, walk the user through a series of steps to determine the incident, classify the level, and priority, escalate tickets to the 2nd Level Support if necessary, and open, track and close trouble tickets.

A snapshot of this opportunity

Maintain incident tracking system from the input of issues through the resolution
Complete tasks or escalate cases to appropriate teams when necessary
Act as the single point of contact for the customer for all types of ICT services
Communicate effectively with both unskilled and skilled PC users
Ensure a qualified prequalification of all support tickets
Notify customers of impending changes or agreed outages
Troubleshoot hardware and install software
Provide support for company VPN and VDI/Citrix
Follow all ICT policies, procedures, and security best practices
Assisting other technical teams within the company

How You Can Set Yourself Apart

Experience and knowledge of IT systems, Certification in ITIL Standards
Technical Degree or Equivalent on the Job Experience and Microsoft Desktop Certifications
Excellent communication skills, oral, written, and presentation
English language skills
Effective problemsolving and customer service skills
Ability to interpret and follow written IT policies and procedures
Ability to multitask and adapt to changes quickly and willing to learn
Ability to travel domestically and internationally

About us

We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands.

We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense).

We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD
Working at BCD means connecting, collaborating and celebrating.

You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy.

But don't just take our word for it Hear why people join BCD and more about the great perks of Life at BCD.

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You'll be offered

Flexible working hours and workfromhome or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

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