Trabajos
>
Madrid

    Customer Service Agent - Madrid, España - Allianz

    Allianz
    Allianz Madrid, España

    Encontrado en: Talent ES C2 - hace 4 días

    Allianz background
    De jornada completa
    Descripción

    Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let's care for tomorrow.

    Choose the company:

    Allianz Seguros is the main subsidiary of the Allianz Group in Spain and one of the leading companies in the Spanish insurance sector. The company has the vocation to offer the best insurance and financial solutions. It has one of the most complete and innovative product ranges on the market and is based on the concept of comprehensive security. For this reason, the products and services offered by the company range from the personal and family to the business sphere.

    Within our team at the Contact Center in Madrid we are looking to incorporate a Customer Service Agent.

    Your main responsibilities:

    Attending by telephone and / or through new technologies (web, email, RRSS, chat, WhatsApp) to customer inquiries and the Company's network of mediators;

    Provide general business and Company information;

    Outbound calls and lead management;

    Pricing and production of preferential branches;

    Opening of claims and orders;

    Resolution of issues.

    Initiates and answers inbound and outbound sales calls from/to prospective and
    existing customers. Responds to customer questions, fullfills requests, and builds
    rapport with customers to facilitate product sales.

    -Handles standard claims types primarily on retail side.

    -Serve as first contact for claims customers; taking incoming calls and recording
    the information into the system.

    -Provide quality assistance and customer service in a professional and timely
    manner for claims recording

    -Receive and respond to the first reports of claim from surveyor or client.

    -Ensure excellence in relationship with customer and enhance the customer
    experience

    -Manage and prioritize work queue and multiple job responsibilities with an
    agile approach

    -Work within a structured environment with clearly defined standard operating
    procedures, to ensure consistency of claims practices and resolution.

    -Seek solutions with partners and teams across sites to achieve common goals

    -Research, follow up, and resolve all open/pending claims in a timely manner to
    ensure customer satisfaction

    Requirements:

    -Mandatory education level: FPII, Bachelor's degree, Master's degree and / or similar;

    -Mandatory have previous experience contacting clients, especially through calls.

    1 year or more of previous experience in Customer Service roles it's a plus.

    Mandatory native/high level of Spanish and English C1; other languages will be valued (especially German).

    Enthusiastic about customer service, with teamwork capacity, empathy, resilience and a high degree of adaptation;

    Omnichannel management and outbound sales capacity / lead management;

    Knowledge of Customer Support; problem resolution.

    What do we offer:

    Permanent job.

    Competitive salary.

    Fringe benefits: meal and supplies compensation, life and accident insurance. We also offer discounts on other products from the company among others. Dare to discover a world of benefits

    Actual work-life balance policies: 26 holiday days per year, recoverable working hours, as well as, hybrid workplace model.

    Career development: Digital learning platforms, mentoring programs and training sessions give employees the opportunity for personal and professional development.

    - Open and international working environment.

  • Intercity

    Agente De Serviços

    Encontrado en: Buscojobs ES C2 - hace 3 días

    Intercity Madrid, España

    Manaus - AM Unidade: Intercity Manaus Modalidade de Trabalho: Presencial Nível Profissional: Operacional Formação mínima: Ensino Fundamental Incompleto Área de Atuação: Governança Modalidade de Contratação: Efetivo Atribuições do cargo: Limpeza de Quartos e áreas comuns do Hotel ...

  • limehome

    Customer Service Agent

    Encontrado en: Talent ES C2 - hace 2 días

    limehome Madrid, España CDI

    Be the key to excellent customer service in our Portuguese country Join our team as a Spanish and Portuguese-speaking Customer Agent and create memorable customer experiences. Bem-vindo to a role where positive interactions begin with a Portuguese 'Olá · How you'll be hosting wit ...

  • Nordic Jobs

    Scandinavian-speaking part-time Customer Service Agent in Spain

    Encontrado en: Buscojobs ES C2 - hace 1 día

    Nordic Jobs Madrid, España A tiempo parcial

    We are looking for Scandinavian-speakers to work part-time and remotely in Spain · The mission of the team seeking this role is to provide world-class support to customers for a growing start-up. · The key objective of the Customer Support Agent is to resolve users' issues and p ...

  • Temporing

    agente de reservas con ingles alto

    Encontrado en: Jobatus ES A2 - hace 2 días

    Temporing Madrid, España temporal, jornada completa

    AGENTE DE RESERVAS CON INGLES ALTO Y ALEMAN U HOLANDES NATIVO · CIUDAD: Madrid · Desde Temporing ETT buscamos teleoperadores / agentes de reservas con INGLÉS y ALEMÁN u HOLANDÉS NATIVO para el departamento de customer service de una importante empresa del sector hotelero ubicada ...

  • Temporing

    agente de reservas con portugues nativo

    Encontrado en: Jobatus ES A2 - hace 3 días

    Temporing Madrid, España temporal, jornada completa

    CIUDAD: Madrid · Desde Temporing ETT buscamos teleoperadores / agentes de reservas con Portugués para el departamento de customer service de una importante empresa del sector hotelero ubicada en la zona de Madrid. · Las funciones a realizar son: · - Recepción de llamadas internac ...

  • Ett

    Agente De Reservas Con Ingles Alto Y Aleman U Holandes Nativo

    Encontrado en: Buscojobs ES C2 - hace 6 días

    Ett Madrid, España

    FuncionesDesde Temporing ETT buscamos teleoperadores / agentes de reservas con INGLÉS y ALEMÁN u HOLANDÉS NATIVO para el departamento de customer service de una importante empresa del sector hotelero ubicada en la zona de Madrid.Las funciones a realizar son:- Recepción de llamada ...

  • MoneyGram

    Sales & Account Manager (Spain - Madrid area)- 23010316

    Encontrado en: Jooble ES C2 - hace 1 día

    MoneyGram España

    Job Description - Sales & Account Manager (Spain - Madrid area · Job Description · Sales & Account Manager (Spain - Madrid area · Description · Job Summary · The Sales & Account Manager (Spain - Madrid area mainly, but also bigger cities nearby - Guadalajara, Toledo, Caceres ...

  • EALDE Business School

    Agente de Soporte al Alumno

    Encontrado en: Talent ES C2 - hace 5 días

    EALDE Business School Madrid, España De jornada completa

    El Agente de Soporte al Alumno será responsable de supervisar y brindar apoyo para garantizar el éxito de los alumnos en los programas ofrecidos por EALDE Business School. Su objetivo principal es asegurar que los estudiantes tengan una experiencia educativa enriquecedora y efici ...

  • Radisson Hotel Group

    Assistant Manager Sales

    Encontrado en: Buscojobs ES C2 - hace 2 días

    Radisson Hotel Group Madrid, España De jornada completa

    The Contact Center specialist is responsible to support the Contact Centerteam to assure operations optimization. This key role will be auditing andupdating property information available to Agents, reporting out toorganization leadership on program performance, working to ensure ...

  • MoneyGram

    Inside Sales Representative- 23010516

    Encontrado en: Talent ES C2 - hace 2 días

    MoneyGram Madrid, España De jornada completa

    Description Job Summary · The Inside Sales Representative is responsible for identifying new potential agents, supporting the current agent portfolio and implementing new strategies to improve agent performance. The job plays a crucial role in establishing relationships with a ...

  • Best Western Hotel

    Recepcionista

    Encontrado en: beBee S2 ES - hace 2 días

    Best Western Hotel Madrid, España De jornada completa

    Estamos à procura de um agente de recepção do hotel que serve como o primeiro ponto de contato para os nossos clientes e gerencia todos os aspectos da sua acomodação. As responsabilidades do agente de recepção do hotel incluem o registo de hóspedes, a gestão de reservas e a prest ...

  • Radisson Hotel Group, Madrid Office

    Contact Centre Trainee

    Encontrado en: Talent ES C2 - hace 2 días

    Radisson Hotel Group, Madrid Office Madrid, España De jornada completa

    The Contact Center specialist is responsible to support the Contact Center · team to assure operations optimization. This key role will be auditing and · updating property information available to Agents, reporting out to · organization leadership on program performance, working ...

  • Amadeus

    Digital Transformation PMO/Project Manager

    Encontrado en: Talent FR C2 - hace 2 días

    Amadeus Madrid, España De jornada completa

    Job Title · Digital Transformation PMO/Project ManagerSummary of the role · As the Digital Transformation PMO/Project Manager, you'll play a pivotal role in driving the execution of critical initiatives, ensuring the deployment of effective working methods across teams. · You'll ...

  • Ria Financial group

    Customer Care Representative

    Encontrado en: Jooble ES C2 - hace 1 día

    Ria Financial group Madrid, España

    We are looking for an enthusiastic Customer Services Representative to join our friendly team at European Ria Headquarters in Alcobendas, Madrid. In this role, you will provide information to our customers about their transactions and resolve general queries they may have. · Res ...

  • Institut Straumann Ag

    Global Support Coordinator

    Encontrado en: Buscojobs ES C2 - hace 3 días

    Institut Straumann Ag Madrid, España

    About The Role · Straumann partners with passionate people who fit in with the agile dynamics of our sized-for-success company. People at Straumann appreciate the opportunity to shape our future and create impact. Encouraging leadership and inspiring ideas from our people have gu ...

  • Institut Straumann AG

    Global Support Coordinator

    Encontrado en: Jooble ES C2 - hace 1 día

    Institut Straumann AG Madrid, España

    About The Role · Straumann partners with passionate people who fit in with the agile dynamics of our sized-for-success company. People at Straumann appreciate the opportunity to shape our future and create impact. Encouraging leadership and inspiring ideas from our people have g ...

  • Page Personnel

    French Telesales Agent

    Encontrado en: Talent ES C2 - hace 4 días

    Page Personnel Madrid, España

    Importante empresa de seguros selecciona un candidato con Francés para ventas|Candidato con perfil internacional orientado a labor comercialImportante empresa de seguros · You will be answering inbound calls in French and offering insurancesto the consumers. · Consumers that have ...

  • Expedia Group

    International Tax Manager

    Encontrado en: Talent US C2 - hace 2 días

    Expedia Group Madrid, España De jornada completa

    International Tax Manager · Expedia Group is seeking an International Tax Manager with international corporate income tax and transfer pricing experience to be based in our Seattle or Madrid office. You will be leading international aspects of the group's income tax and transfer ...

  • Avis Budget Group

    Rental Sales Agent

    Encontrado en: Talent ES C2 - hace 5 días

    Avis Budget Group Madrid, España De jornada completa

    Description · En Avis Bugdet Group, facilitamos el cambio y trabajamos para crear un futuro más sostenible. Nuestros objetivos: reducir al 30% las emisiones de CO2 y la huella hídrica para 2030, y la conversión de la flota de vehículos a eléctricos. · Reconocida en los Business ...

  • C.H. Robinson

    Global Forwarding Agent

    Encontrado en: Talent ES C2 - hace 11 horas

    C.H. Robinson Madrid, España De jornada completa

    We're C.H. Robinson, one of the world's largest logistics platforms and we're looking for our next . Is that you? · As a Global Forwarding Agent, you will be your customers' primary contact responsible for managing and operating the shipment lifecycle of their global freight. · ...