Emily Ramírez Villanueva

Good day, I was excited to learn of the Passenger Agent Opportunity with Groundforce and wanted to contact you in hopes of your consideration. Having reviewed the position requirements, I believe that the skills I offer and my educational pursuits are a great fit with the kind of Passenger Agent your company is looking for.

I will bring value to your organization through my well-developed skills and academic experiences. I have a strong understanding of ticketing and passenger check-in while being proficient in boarding. I have contributed significantly to team projects through my collaborative effort, employing communication and motivation abilities.

ASSISTANT PROJECT OFFICER // 04/2019 TO 05/2020 Balboa Chemical Industry – Getafe, Madrid ● Collaborated with project managers to review project progress and plan new business development initiatives. ● Monitored project schedules and deadlines for each project task while reporting potential delays to project manager ● Closely collaborated with project members to identify and quickly address problems. ● Adjusted project plans to account for dynamic targets, staffing changes and operational specifications ● Filed all project documents in appropriate databases for documentation purposes and future availability. RECEPTIONIST // 02/2014 to 03/2015 Tilos Club – Barcelona, Spain ● Confirmed appointments, communicated with clients and updated client records. ● Answered the central telephone system and directed calls accordingly. ● Received and routed business correspondence to correct departments and staff members. ● Corresponded with clients through email, telephone or postal mail

Emily Ramirez Villanueva España 645194348//emilyramirezvillanueva@gmail.com SKILL S ⮞ Transportation information ⮞ Computer proficiency ⮞ Hotel accommodations ⮞ First Aid/CPR ⮞ Friendly service mentality ⮞ Good listening skills ⮞ Telephone reservations ⮞ Responsible ⮞ Travel booking ⮞ Teambuilding ⮞ Customer Service ⮞ Interpersonal communication ⮞ Organization and Time management ⮞ Till counting ⮞ Compassion PROFESSIONAL SUMMARY Dedicated Project officer successful in cultivating strong relationships and building qualityminded teams. Consistent record of completing projects according to schedule and earning high client satisfaction. Successful in identifying potential issues and creating impactful solutions to advance projects towards completion. Hard-working and talented team player focused on project precision and accuracy. Professional Project Management Specialist with experience working with teams to accomplish short- and long-team project goals. Managed budgets and monitored project costs. WORK HISTORY ASSISTANT PROJECT OFFICER // 04/2019 TO 05/2020 Balboa Chemical Industry – Getafe, Madrid ● Collaborated with project managers to review project progress and plan new business development initiatives. ● Monitored project schedules and deadlines for each project task while reporting potential delays to project manager ● Closely collaborated with project members to identify and quickly address problems. ● Adjusted project plans to account for dynamic targets, staffing changes and operational specifications ● Filed all project documents in appropriate databases for documentation purposes and future availability. RECEPTIONIST // 02/2014 to 03/2015 Tilos Club – Barcelona, Spain ● Confirmed appointments, communicated with clients and updated client records. ● Answered the central telephone system and directed calls accordingly. ● Received and routed business correspondence to correct departments and staff members. ● Corresponded with clients through email, telephone or postal mail. EDUCATION . Futur Centro De Estudio Dpto. Tierra – Calle Del Lago Constanza, 4, 28017 Madrid, Spain. Handling Agent / Dispatcher / Lost and Found, `´ . Lussac Academy – Calle de Holanda 4, 28916 Leganés, Madrid, Spain. Company Financial Accounting - Accounting and Finance, 07/2021 . Lussac Academy – Calle de Holanda 4, 28916 Leganés, Madrid, Spain. Office Automation – Word, Access. Excel and PowerPoint, 08/2021 . Futur Luxury TCP Dpto. Aire – Calle Germán Pérez Carrasco, 85, 28027 Madrid, Spain. Airport Procedures, Baggage Agent. 01/2021 . Master D – Zaragoza Spain Protection of Computers on the Network - Computer Networking. 07/2019 . Master D – Zaragoza Spain IT Security Management in the Company - Identify and mitigate potential threats to a Company. 11/2019 . Master D. Zaragoza, Spain Animation Tourist – Public Relations and Organizational Communication, 07/2018 LANGUAGES English: Native Language Spanish: B2