Trabajos
>
Madrid

    Associate Customer Success Renewal Specialist - Madrid, España - SAS

    SAS
    SAS Madrid, España

    hace 2 semanas

    Default job background
    Descripción

    Associate Customer Success Renewal Specialist (French & English speaker)

    Job Locations ES-Madrid Requisition ID Job Category Customer Success Travel Requirements None

    Associate Customer Success Renewal Specialist (French & English speaker)

    Nice to meet you

    We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

    We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

    About the job

    The Customer Success team is looking for a Associate Customer Success Renewal Specialist to support SAS's customer retention and renewal strategy, on-time execution of renewals processes and contracts.

    You will develop programs to manage implementation of customer relationship strategies to increase both the effectiveness and efficiency of our loyalty and retention efforts. You will be owning and executing a portfolio of renewal contracts in an assigned territory and be responsible for creating strategic partnerships with internal stakeholders such as Sales and Customer Success Managers to secure every renewal. You will be responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, and passing insights back to the business.

    As a Associate Customer Success Renewal Specialist, you will:

  • Serve as primary contact to develop and execute win/win negotiation strategies for medium to large account contract renewals that optimize contract terms while protecting and enhancing customer trust. Own, drive and manage the renewals process in collaboration with the account team.
  • Ensure successful and on-time renewals for the account prior to the contract end date and executing all renewal back-end work in a timely manner for the assigned customer base.
  • Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
  • Partner with Account Executives/CSMs/ Enterprise Negotiations, Licensing Operations and Sales Operations to fully understand and develop a clear renewal strategy for each customer based on data driven decisions.
  • Provide rapid, focused response to customer and CSM requests including via sales processing procedures (COMMIT).
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
  • Secure and validate renewal orders, driving maximum renewal and up-selling from the install base which includes confirming the delivery of quote to partners/end customer and facilitate the order Processing and approval of Purchase orders.
  • Engage, as required, with the supporting functional teams to resolve issues raised by customers related to their sales deeds.
  • Provide executive management with complete visibility to renewals and solicit executive involvement and escalate as required.
  • Accurately maintain/update a rolling 120 day forecast of renewals in your territory and ensuring any uncovered risk is clearly communicated to develop resolution strategies.
  • Follow and adhere to best practices for all internal processes including Opportunity Management, Data Quality, Quoting and Forecasting.
  • Engage in strategic account planning with key stakeholders across the business to ensure accountability across teams; act as a Renewals brand ambassador.

    • Required Qualifications

  • Ideally some experience in a Customer Success, Consulting or Commercial department within a tech company.
  • Fluent in English and French.
  • Good understanding of SaaS/subscription-based renewals models, application and sales techniques.
  • Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level, involving multi-year contract as well.
  • Good written, verbal, and interpersonal communications skills.
  • Good organizational, Customer management & Excellent time management skills.
  • Ability to work in a fast paced, high-volume sales environment.
  • Knowledge of SAS products, solutions and services, cloud technologies preferred.
  • Strong process management, financial acumen, and adherence to policy.
  • You're curious, passionate, authentic and accountable. These are our and influence everything we do.

    • Diverse and Inclusive

    At SAS, it's not about fitting into our culture – it's about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it's essential to who we are. To put it plainly: you are welcome here.

  • Liferay

    Renewals Specialist

    hace 3 semanas

    Liferay Madrid, España

    About Liferay Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gart ...

  • Liferay, Inc.

    Renewals Specialist

    hace 2 semanas

    Liferay, Inc. España

    About Liferay · Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by G ...

  • SAS

    Client Success Renewal Specialist

    hace 2 semanas

    SAS Madrid, España

    Client Success Renewal Specialist (Dutch & English speaker) Entry-level · Job Locations ES-Madrid Requisition ID Job Category Customer Success Travel Requirements None Associate Customer Success Renewal Specialist (Dutch & English Speaker) · Nice to meet you · We're the lea ...

  • SAS

    Associate Customer Success Renewal Specialist

    hace 2 semanas

    SAS Madrid, España

    Associate Customer Success Renewal Specialist (German & English speakers) · Job Locations ES-Madrid Requisition ID Job Category Customer Success Travel Requirements None Associate Customer Success Renewal Specialist (German & English speaker) · Nice to meet you · We're the ...

  • RiskPoint A/S

    Underwriter - Renewable Energy

    hace 1 semana

    RiskPoint A/S Madrid, España

    Madrid · - Posted 6 hours ago · Are YOU our next Renewable Energy Underwriter? · We are looking to expand our Southern Europe Renewable Energy team with an **Underwriter** who is interested in growing our portfolio, focusing on the construction and operation of projects in the Wi ...

  • Vestas

    Wind Project Development- Madrid

    hace 2 semanas

    Vestas Madrid, España

    **Vestas CEO > Vestas Development > Vestas Development EMEA&LATAM** · Vestas Development is a newly established strategic business unit within Vestas that drives growth while supporting the existing business in all project development aspects of renewable energy projects. The fun ...

  • OWC

    Principal Consultant

    hace 1 semana

    OWC Madrid, España

    **Description**: · **Be the energy behind change. Join ABL Group.** · ABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors, offering ...

  • ENI

    Permitting Manager

    hace 2 semanas

    ENI Madrid, España

    OPEN DATE-CLOSING DATE: 22/03/2023-20/06/2023 · European Union-Spain-MADRID-ES-MADRID GLORIETA DE QUEVEDO · PROFESSIONAL FAMILY: TECHNOLOGY SPECIALIST CONSTRUCTION AREA · Home National | Expert | Residential · **IRC PERMITTING MANAGER** · At **Eni**, we are looking for a **Permit ...

  • Statkraft

    Management Accountant

    hace 2 semanas

    Statkraft Madrid, España

    Company Description · Statkraft has been making clean energy possible for over a century. That's what we offer. 125 years of unrivalled expertise in supplying the world with what it needs most. We envision a world that runs entirely on renewable energy. Because in the fight again ...

  • LevelTen Energy

    Client Services Representative

    hace 1 semana

    LevelTen Energy Madrid, España

    **_Join us on a mission that matters._**: · LevelTen Energy's mission is to accelerate the energy transition by facilitating frictionless transactions. As the leading provider of renewable transaction infrastructure, we deliver the cloud-based software, centralized supply, automa ...

  • Kite Human Capital Ltd

    Ims Document Coordinator

    hace 3 semanas

    Kite Human Capital Ltd Madrid, España

    **IMS Document Coordinator - ISO HSE Standards - Spain** IMS Document Coordinator is required to join our client in the renewable energy space to work on the preparation and implementation of IMS Certifications. Based in Spain (ideally Madrid, but wider Spain ok), it is a 12 mont ...

  • Wood Mackenzie

    Research Analyst

    hace 2 semanas

    Wood Mackenzie Madrid, España

    Company Description · Wood Mackenzie is the global leader in data, analysis and consulting across the energy, chemicals, metals, mining, power and renewables sectors. · Founded in 1973, our success has always been underpinned by the simple principle of providing trusted research ...

  • OWC

    Senior Consultant

    hace 2 semanas

    OWC Madrid, España

    **Description**: · **Be the energy behind change. Join ABL Group.** · OWC, an ABL Group company, is a technical and advisory consultancy specializing in renewable energy, including onshore & offshore, fixed/floating wind energy, onshore solar, floating solar, and hydrogen. OWC of ...

  • The Green Recruitment Company

    Battery Storage and Green H2 Development Manager

    hace 2 semanas

    The Green Recruitment Company Madrid, España

    Posted 29 November 2023 · Salary Competitive Salary (DOE) · LocationMadrid · Job type Permanent · Discipline Renewable Energy & Infrastructure, Energy Storage & DSR · ReferenceGCLI-4NOV23 · Contact NameGuillermo Camarasa · The Green Recruitment has partnered with a leading Invest ...

  • Talent-Valet

    Construction Site Manager

    hace 3 semanas

    Talent-Valet Madrid, España

    Talent-Valet is a self-standing, specialist recruitment firm for renewable energy professionals and executives. · Our client is an international company specialising in the turnkey construction of commercial, industrial and large-scale solar installations. They have been a key-pl ...

  • Talent-Valet

    Construction Site Manager

    hace 2 semanas

    Talent-Valet Madrid, España

    Talent-Valet is a self-standing, specialist recruitment firm for renewable energy professionals and executives. · Our client is an international company specialising in the turnkey construction of commercial, industrial and large-scale solar installations. They have been a key-pl ...

  • Talent-Valet

    Electrical Engineer

    hace 3 semanas

    Talent-Valet Madrid, España

    Talent-Valet is a self-standing, specialist recruitment firm for renewable energy professionals and executives. · Our client is an international company specialising in the turnkey construction of commercial, industrial and large-scale solar installations. They have been a key-pl ...

  • ENI

    Execution Coordinator

    hace 2 semanas

    ENI Madrid, España

    OPEN DATE-CLOSING DATE: 24/03/2023-08/05/2023 · European Union-Spain-MADRID-ES-MADRID GLORIETA DE QUEVEDO · PROFESSIONAL FAMILY: TECHNOLOGY SPECIALIST CONSTRUCTION AREA · Home National | Expert | Residential · **IRC **EXECUTION COORDINATOR** · At **Eni**, we are looking for an ** ...

  • ENI

    Construction Manager

    hace 2 semanas

    ENI Madrid, España

    OPEN DATE-CLOSING DATE: 22/03/2023-20/06/2023 · European Union-Spain-MADRID-ES-MADRID GLORIETA DE QUEVEDO · PROFESSIONAL FAMILY: TECHNOLOGY SPECIALIST CONSTRUCTION AREA · Home National | Expert | Residential · **IRC CONTRUCTION MANAGER** · At **Eni**, we are looking for an **Cons ...

  • Statkraft

    Financial Accountant

    hace 1 semana

    Statkraft Madrid, España

    Financial Accountant · - Full-time · **Company Description**: · Statkraft has been making clean energy possible for over a century. That's what we offer. 125 years of unrivalled expertise in supplying the world with what it needs most. We envision a world that runs entirely on re ...