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    Technical Support With German - Barcelona, España - Espabila

    Espabila
    Espabila Barcelona, España

    hace 6 días

    Default job background
    Descripción
    Technical Support - IT Service Desk Are you German speaker? Passionate about helping others and solving technical problems?Join our team as a Technical Support Specialist and make a real impact

    Your Responsibilities:
    Customer Assistance : Handle incoming user requests via phone and email.
    Log call details into the case management system and provide responses and resolutions within SLA.


    Technical Problem-Solving :
    Address and resolve requests that require advanced technical knowledge

    Product Support :
    Assist with technical inquiries and manage incidents related to car electrical chargers

    Ticket Management :
    Progress and close service requests to a satisfactory conclusion within the call management system

    Proactive Communication :
    Keep customers updated on the status and progress of their issues

    Query Monitoring :
    Monitor and progress all open queries in the queue

    Escalation Handling :
    Escalate potential service issues to the appropriate level when necessary

    SLA Compliance :
    Ensure all work meets the contractual service level agreements

    Additional Tasks :
    Respond to any reasonable tasks assigned by the manager

    Customer Satisfaction :
    Strive to achieve high levels of customer satisfaction

    What Were Looking For:

    Language Skills :
    Native-level German and at least B2-level English

    Tech-Savvy :
    Comfortable with various operating systems and software applications

    Problem Solver :
    Strong troubleshooting skills and a logical approach to solving issues

    Excellent Communicator :
    Clear and effective communication skills

    Customer Focused :
    Dedicated to providing top-notch customer service

    Team Player :
    Ability to work well in a collaborative environment

    Experience :
    Previous experience in a technical support or customer service role is a plus.
    Join us and be part of a team that values your contributions and helps you grow professionally.
    Apply today
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