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    Intern Collection Specialist - Madrid, España - Celonis

    Celonis
    Celonis Madrid, España

    hace 1 semana

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    Descripción

    The Team:
    Reporting to the Global Collections Manager in this function you will play an important role in the overall success and health of the customer's portfolio, as part of a global finance team in a fast-paced high impact environment

    The Role:

    You will be responsible to establish contact with low value past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company.

    You will collaborate with billing, accounts receivable, and various other internal departments to achieve common goals. A high degree of independent judgment is required to evaluate unique situations to determine account handling and resolution.


    The work you'll do:
    Focus on customer experience to reduce delay on payments and achieve higher customer satisfaction rates.
    Monitor low value accounts daily, contacting clients and discussing their overdue payments, taking actions to encourage timely payments.
    Disputes management and resolution of issues in cooperation with the sales, billing team and other stakeholders.
    Investigate historical data for debts and invoices.
    Collaborate with accounting operations to process payments and refunds.


    The qualifications you need:
    Student of business administration / economics or of a comparable programThink analytically, work in a structured manner and quickly comprehend new topics and interrelationshipsPossess some understanding of accounting and finance languageHigh level of EnglishCharacterized by good communication skills and enjoy interacting with potential customersHave good knowledge of Excel and MS Office#J-18808-Ljbffr
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