- Conduct initial user training courses to ensure accurate handling of analyzers. Conduct additional training sessions as needed to educate and support customers in the efficient use of this site's assays and protocols. Provide information on the technical aspects related to the analysis of special proteins and recommend the client on the interpretation of the results.
- Provide technical support for application of TBS products (assays and analyzers), using problem solving and analytical skills to help in investigation and resolution of customer complaints and enquiries.
- Working both on and off site in a predominantly customer facing role, traveling sometimes at short notice.
- Supporting and counselling sales, Marketing, Technical specialists and Engineers to identify risk and handle technical complaints.
- Support Area Managers by reporting on the observed, customer usage patterns, new business opportunities or another aspect that may help them in their commercial activity.
- Provide technical and administrative support when needed. For example, support in scientific clinical studies (analysis of samples, data collection, statistical calculation), writing of technical reports, etc.
- Build and maintain technical support literature and training materials.
- Maintain a proficient and updated and knowledge in Immunology and related pathologies, especially in Monoclonal Gammopathies, as well as of all the products within the company and analyzers and competitors' products.
- Attend national and international training courses as required.
- Provide backup for C/S and Technical specialist functions when required.
- Accurately report the service activity through the company's coordinated management system, IFS (work orders, expense notes, CRM, etc.)
- Carry out specific projects, tasks or reports commissioned by the Manager.
- Keep the Technical Applications Supervisor/Technical Service Manager advocated of issues and support needs.
- Must be customer-centric, working in conjunction with applications and sales teams.
- Science related degree.
- Knowledge of Immunology and clinical laboratory procedures would be desirable.
- Customer service and support experience, remotely and face to face.
- Experience in training a group of people ensuring trainee needs are met.
- Experience in working with computers and systems.
- Intermediate level of English
- Maintain a valid car driver's license and satisfactory driving record.
- Communication skills
- Good writing and presentation skills
- Time management and prioritization skills
- Problem solving skills
- IT skills
- Collaboration
-
SIEMENS HEALTHCARE, S.L.U. Madrid, España PermanentPioneros en avances sanitarios. Para todos. En todaspartes. De forma sostenible. · Nuestro entorno inspirador forma una comunidad global quecelebra la diversidad y la individualidad. Te animamos a ir más allá de tu zonade confort, ofreciéndote recursos y flexibilidad para foment ...
-
Sales Applications Specialist
hace 6 días
Recruitment Solutions Madrid, España De jornada completaAt Recruitment Solutions we are looking for a Sales Application Specialist in Autoimmunity for one of our potential clients in the healthcare sector. · The person who joins will work in the Central Area of the peninsula, specifically in Madrid, Castilla-La Mancha, Aragón and Na ...
-
Application Security Specialist
hace 1 semana
Next Ventures Madrid, EspañaRef: #57470PracticeCloud & InfrastructureTechnologiesCyber SecurityLocationMadrid, SpainTypeContractApplication Security SpecialistResponsibilities:Conduct security assessments, including code analysis and penetration testing.Collaborate with development teams to promote secure c ...
-
Field Application Specialist
hace 6 días
Medhub-Ai Madrid, EspañaMedHub-AI, a fast-growing start-up revolutionizing heart care with the power of AI, is seeking passionate individuals ready to make a meaningful impact To learn more about us, visit MedHub-AI's website.TasksOversee the product's transition from the development phase to the implem ...
-
Field Application Specialist
hace 1 semana
Medhub-Ai Madrid, EspañaMedHub-AI, a fast-growing start-up revolutionizing heart care with the power of AI, is seeking passionate individuals ready to make a meaningful impactTo learn more about us, visit MedHub-AI's website.Tasks Oversee the product's transition from the development phase to the implem ...
-
Business Application Specialist For Mobility
hace 1 semana
Siemens Madrid, EspañaSqills, part of Siemens Mobility business unit Software, is a leading technology company focused on providing innovative solutions for the public transport industry. With a commitment to excellence, we are dedicated to improving the passenger experience and increasing operational ...
-
Clinical Application Specialist IGTD
hace 16 horas
Philips Madrid, España De jornada completaJOB DESCRIPTION Job Title · Clinical Application Specialist IGTD Job Description · Job title: · Clinical Applications Specialist Clinical Application Specialist IGTD · Your role: · Providing primary training and education to customers · Assisting in disseminating techni ...
-
Clinical Application Specialist Igtd
hace 6 días
Philips Iberica Sau Madrid, EspañaJob TitleClinical Application Specialist IGTDJob DescriptionJob title: Clinical Applications Specialist Clinical Application Specialist IGTD Your role: Providing primary training and education to customers Assisting in disseminating technical product information to customers and ...
-
Clinical Application Specialist Igtd
hace 5 días
Philips International Madrid, EspañaClinical Application Specialist IGTD page is loaded Clinical Application Specialist IGTD Apply locations Madrid time type Full time posted on Posted Yesterday job requisition id Job TitleClinical Application Specialist IGTDJob DescriptionJob title: · Clinical Applications Special ...
-
Microbiology Field Application Specialist
hace 1 día
Sociedad Española De Microbiología Madrid, EspañaMicrobiology Field Application SpecialistAs Field Application Specialist based in Madrid, and reporting to the Field Application Specialist Area Manager, you will provide effective and efficient technical support, customer training, troubleshooting and consultation to internal an ...
-
Siemens Healthineers Madrid, España De jornada completaPioneros en avances sanitarios. Para todos. En todas partes. De forma sostenible. · Nuestro entorno inspirador forma una comunidad global que celebra la diversidad y la individualidad. Te animamos a ir más allá de tu zona de confort, ofreciéndote recursos y flexibilidad para fome ...
-
L1 Support Application Specialist
hace 2 semanas
Radisson Hotel Group, Madrid Office Madrid, España De jornada completaTeam Mission: · We're looking for · tech-savvy, hospitality focused, individuals to join a new team within Radisson · Hotel Gorup (RHG) IT Service Management area, based in Radisson's Center · of Excellence in Madrid. · The First Level · Support team's primary function is to supp ...
-
Technical Application Specialist
hace 1 mes
Abbott Madrid, España Paid WorkAbout Abbott · Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. · Working at Abbott · At Abbott, You Can Do Work That Matters, Grow, And ...
-
Technical Application Specialist
hace 1 mes
Abbott Laboratories Madrid, España OTHERAbout Abbott · Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. · Working at Abbott · At Abbott, You Can Do Work That Matters, Grow, An ...
-
Application security specialist
hace 1 mes
Next Ventures Madrid, España De jornada completaRef: #57470 Practice Cloud & Infrastructure Technologies Cyber Security Location Madrid, Spain Type Contract Application Security Specialist Responsibilities: Conduct security assessments, including code analysis and penetration testing. Collaborate with development teams to prom ...
-
Clinical Application Specialist
hace 1 mes
Philips Madrid, España Paid WorkJob title: Clinical Application Specialist - Diagnosis X-Ray (Fixed Term) · Develop and execute instruction programs for the users of Philips D-XR products, in order to maximize the independency of the user with regard to the operation of the system. · Your role: · • Customizing ...
-
Field Applications Specialist
hace 3 semanas
Oxford Nanopore Technologies Ltd. Madrid, EspañaOxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC, and Europe. · Oxford Nanopore employs from multiple subject areas including nanopore science ...
-
Job in Germany: Web Application Support Specialist
hace 2 semanas
HYPE Softwaretechnik GmbH EspañaEveryone talks about innovation today - we live and breathe innovation HYPE has been working with idea and innovation managers around the world on their innovation journey for over 20 years. Our customers include over 400 companies - from international corporations to hidden cha ...
-
Field Applications Specialist
hace 2 semanas
Oxford Nanopore Technologies Madrid, España De jornada completaJob Description · Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC, and Europe. · Oxford Nanopore employs from multiple subject areas includin ...
-
Clinical Application Specialist IGTD
hace 1 mes
Philips Madrid, España De jornada completaJob Title · Clinical Application Specialist IGTDJob Description · Job title: · Clinical Applications Specialist Clinical Application Specialist IGTD · Your role: · Providing primary training and education to customers · Assisting in disseminating technical product information to ...
Technical Application Specialist II - Madrid, España - Thermo Fisher Scientific
Descripción
:Qualifications:
Knowledge and Experience
Skills and Abilities
With Thermo Fisher Scientific, it's not just a career. It's a chance to realize your best – professionally and personally. Watch as our colleagues explain . A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
